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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


Why am I getting an eBay error saying "Input data is invalid"?
Do eBay variation listings pull their information from the parent SKU?
Can I submit multiple auction listings with the eBay Duplicate Listing Block enabled?
How do I get German special characters to show on my eBay listing and titles?
I turned off the UPI Assistant on eBay. Why am I seeing errors?
How do I identify Global Shipping Program (GSP) orders?
eBay Posting Error: Category entered is not catalog enabled
Can I put an HTML form in my Ad Template to search my eBay Store?
How do I post my eBay ads to multiple sites at once?
Can I close an open eBay item early and still sell it to the highest bidder?
eBay Refund error: Permission denied; You do not have permission to refund this transaction
Where can I manage my blocked bidders?
Can I set my eBay listings to same day handling?
What causes the alert, "A sale for eBay item ID XXXXXXXXXXXX could not be imported because there is no open listing"?
How long do eBay listings remain in the Closed Listings view?
How does eBay calculate Estimated Delivery Date?
Can I revise the Auction Title on eBay?
Where is the price pulled from for eBay Variation Listings?
How do I match an item using an ePID?
Is there a way to export the eBay Catalog Information for my products?
Why is the API creating duplicate Ads for eBay?
I use the eBay Automatic Revision feature. Why was the data not updated on my listing?
Can I use more than one Product Identifier to match my items to the eBay catalog?
Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.
Can I use JavaScript in my ad templates?

Why am I getting an eBay error saying "Input data is invalid"?

The error you are receiving is as follows:

"eBay responded with the message:
Code: 37
Short Message: Input data is invalid.
Long Message: Input data for tag [Item.PictureDetails.PictureURL] is invalid or missing. Please check API documentation."

The tag noted in the Long Message line of the error can be a number of different things including, but not limited to:

- Item.PictureDetails.PictureURL
The issue here is that the image names in CA have invalid characters. The only characters that are allowed are the alphabet (A-Z), digits (0-9), minus sign (-). This generally only affects third party hosted images but it is a good idea to ensure that images hosted by ChannelAdvisor also conform to this.

- Item.ShippingDetails.ShippingServiceOptions[1].ShippingServiceCost

This indicates that there is an issue with the value being sent for one of the domestic shipping carriers you have configured on your posting template. The number after ShippingServiceOptions indicates which carrier, counting from the top, has the problematic value. Please be sure that the value being sent is in proper numeric format with only two decimal places.

- Item.ShippingDetails.InternationalShippingServiceOption[1].ShippingServiceCost

This indicates that there is an issue with the value being sent for one of the international shipping carriers you have configured on your posting template. The number after ShippingServiceOptions indicates which carrier, counting from the top, has the problematic value. Please be sure that the value being sent is in proper numeric format with only two decimal places.

- Item.DispatchTimeMax

This indicates that there is an issue with the value being sent for the Handling Time field on your posting template. This field must be a single integer value from eBay's list of accepted handling time values. It cannot be a range like "5-7".

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Do eBay variation listings pull their information from the parent SKU?

Do eBay variation listings pull their information from the parent SKU?

When creating variations on eBay, our system uses information from both the parent and child SKUs.

The main item title will be pulled from the parent.
The item title in the ad template will only be pulled from the parent if the parent item title template tag is used.

The main image and gallery image will be pulled from the parent.
The child images are pulled from each SKU for the variation element that includes "Color" (or Colour) or "Shade" in its name.

The subtitle and description HTML is pulled in from one of the children, as selected by the system when posting the listing. (Using the parent description is not supported at this time.) This includes the text as well as the images in the description -- they will be pulled from the same child SKU.

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Can I submit multiple auction listings with the eBay Duplicate Listing Block enabled?

No. The multiple listings will be seen as duplicates and will be blocked. If you are submitting multiple auction format listings within the eBay policy, you will need to disable this option in order to send the duplicate listings.

More information on the duplicate listing block can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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How do I get German special characters to show on my eBay listing and titles?

To get the special characters to show in the listing, you need to use the related HTML entity codes for German in your listing fields (except title field).
http://webdesign.about.com/od/localization/l/blhtmlcodes-de.htm

To get the special characters to show in the title, you can just input the German special characters directly in ChannelAdvisor.

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I turned off the UPI Assistant on eBay. Why am I seeing errors?

You may still see this error in some disputes
"Error - Dispute not created "
"Cannot add dispute manually. You cannot add a dispute manually for this transaction as it is already opted for Auto File/Auto Credit."

When you turn off the UPI Assistant, any orders marked as paid before the change will still use eBay's UPI Assistant rather than our dispute process. This should correct itself in a few days as these orders are taken care of.

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How do I identify Global Shipping Program (GSP) orders?

There's nothing pre-configured in our 'All Sales' view that would identify GSP orders. However, they all come in from eBay with a specific address format that you could search by.

All of the addresses will contain a reference number in the first address line like this:

John A. Smith
Ref #ORAAA000000090304008
1850 Airport Exchange Blvd, Suite 400
Erlanger, KY 41018

From the 'All Sales' page, put "Ref #" into the search field and chose "Buyer shipping address lines" from the search drop-down. That will then return all of your GSP orders.

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eBay Posting Error: Category entered is not catalog enabled

This indicates that your ad has picked up a catalog item from the eBay catalog and is submitting that to eBay with your listing. However, the category that the ad is pointing to does not support catalog items. It may be that the category you're using no longer allows catalog items at eBay or the category has been changed to a new category that doesn't support catalog items.

The easiest solution here is to remove any catalog mapping you have and either manually search for a new one or let a new catalog item be automatically mapped based on your configured options.

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Can I put an HTML form in my Ad Template to search my eBay Store?

With the appropriate HTML code it is possible to put a form to search your eBay Store in your Ad Template. Below is some simple code that should help you set this up. Please note that you will need to enter your eBay Store name into the code, and you will also need to find and enter your eBay Store's ID number. The easiest way to find your store's ID number is to perform a search for the store name on stores.ebay.com, and hover over the URL to the store. Right click and select view properties to find the store URL with the store ID number. An example is:

http://www.stores.ebay.com/store=39713988

The number at the end of the URL should be your eBay Store ID number.

*************************************************************

<form name="search" method="get" action="http://search.stores.ebay.com/search/search.dll">
Search Our Store:
<input type="text" name="query" size="7">
<input type="submit" value="Go" width="20" height="16" border="0">
<input type="hidden" name="MfcISAPICommand" value="GetResult">
<input type="hidden" name="sid" value="ENTER STORE ID HERE">
<input type="hidden" name="store" value="ENTER STORE NAME HERE">
<input type="hidden" name="colorid" value="15">
<input type="hidden" name="fp" value="0">
<input type="hidden" name="srchdesc" value="y">
</form>

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How do I post my eBay ads to multiple sites at once?

You can find this setting in the "Additional Features" section at the bottom of the posting template. The options vary depending on the location configured for your posting account.

For example, the posting templates in a US posting account would show an option to "Make my item visible on eBay UK". A UK account would give you the option to "Make my item visible on eBay US and eBay CA". Once that box is checked, all future listings posted by that template will appear on both sites.

Keep in mind that there is a small fee for this feature, which is outlined next to the option on the posting template.

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Can I close an open eBay item early and still sell it to the highest bidder?

When you close a sale early on eBay that has bids they give you the option of selling the item to the highest bidder anyway. You cannot currently do this when you close an item early through CA. If you close the item early directly on eBay and sell it to the current high bidder, we will pick up the sale and invoice it normally in your account.

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eBay Refund error: Permission denied; You do not have permission to refund this transaction

Error: Failure - Permission denied; You do not have permission to refund this transaction

First ensure that you have configured the proper email address for refunds under Marketplaces > eBay > eBay Settings > PayPal Address. This should be the same email address that you're using on your posting templates.

If the setting is valid, then there is most likely an API issue on the PayPal side that you will need to reconfigure or confirm the settings are accurate. The step-by-step instructions can be found here: http://ssc.ChannelAdvisor.com/howto/configuring-paypal-refunds.

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Where can I manage my blocked bidders?

You can manage your "High Risk"/"Blocked" bidder list by going to your Sales > Customers > Bidder Watch view.

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Can I set my eBay listings to same day handling?

Yes, eBay supports same day dispatch for sellers that can ship the same day the order is received.

In order to properly set expectations for this, eBay needs to know the daily cutoff time for shipping. Make sure that you calculate a time that leaves a sufficient buffer for the order to be imported from eBay, processed by your system and still make the daily shipping cutoff time for your business.

To do so, please configure the daily cutoff time directly at eBay in your seller account, then update your posting templates to have a 0 day handling time.

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What causes the alert, "A sale for eBay item ID XXXXXXXXXXXX could not be imported because there is no open listing"?

This can happen if an eBay listing is edited directly at eBay. Changing quantity information in this way causes a mismatch between eBay and ChannelAdvisor, leading to quantity existing on the listing that our system doesn't know about. This can cause a listing to close in our system because we no longer recognize quantity for the item when, in fact, it is still open at eBay. And once we consider a listing as closed, we are no longer able to invoice orders from it.

The eBay listing should be ended and resubmitted based on the information in your ChannelAdvisor inventory so that it will be properly listed in the Open Listings view and monitored for sales transactions.

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How long do eBay listings remain in the Closed Listings view?

Listings in your Marketplaces > eBay > Performance > Closed Listings view will be visible for 90 days after the close of the listing.

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How does eBay calculate Estimated Delivery Date?

This information is calculated behind-the-scenes by eBay and while they don't share the precise calculation, it considers the following:

- The postal code of the item's location (configured in ChannelAdvisor in your posting template)
- Your stated Handling Time for that listing (configured in ChannelAdvisor in your posting template)
- The buyer's address or IP location
- The historical shipment tracking data in your eBay account

So, for example, if you as a seller view the Estimated Delivery Date on one of your listings, you will likely see a very short time window because eBay would calculate a shorter distance for the item to travel (shipping from your postal code to the same postal code). However, if someone across the country were to look at the same item, their estimated delivery date would be different as eBay would take into account the source location, the stated handling time and the buyer's location - then use their historical tracking data to estimate when it would arrive.

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Can I revise the Auction Title on eBay?

Yes, but eBay puts restrictions on when the title of a live listing can be revised. A title cannot be revise if:

- there have been sales on the listing
- there are any pending bids
- the listing ends within 12 hours

You can see this and more restrictions to eBay revisions here: http://pages.ebay.com/help/sell/revising_restrictions.html.

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Where is the price pulled from for eBay Variation Listings?

For eBay Variation Listings the item price is pulled from the child SKUs rather than the parent SKU.

Child items may have different values for price. The price for each child item will be based on the Sale Price configured on your posting template. When showing the buyer the item page for the first time, eBay will show them the lowest price for any of the options that are currently available. When the buyer selects their exact child item in the available dropdown menu, the price for that child item will be shown, whether it is different or not.

For more information please see http://ssc.ChannelAdvisor.com/howto/using-variation-listings-ebay.

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How do I match an item using an ePID?

You can use your ePID with the standard catalog lookup functionality in your posting template. While it is not necessary to manually look up an ePID to list an item in the eBay catalog, some sellers prefer to do that to ensure they have the correct item. If you choose to do that, just configure the ePID in the catalog search term item and it will work the same.

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Is there a way to export the eBay Catalog Information for my products?

Go to Marketplaces > eBay > Product Mapping > eBay Catalog Mapping.

Click the "Export eBay Catalog SKU Mapping Data" link and on the next page choose the fields you require and click "Export".

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Why is the API creating duplicate Ads for eBay?

The API call does not have the functionality to detect duplicate ads for eBay. You are fully responsible for the creation of ads.

We have created an SSC page to help you identify and remove duplicate eBay listings if you have created any in your account:

http://ssc.ChannelAdvisor.com/howto/identify-and-remove-duplicate-ebay-listings-0

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I use the eBay Automatic Revision feature. Why was the data not updated on my listing?

In order for your listing to be updated, the change you made must have been done after the Revise Listings inventory sync feature was enabled. Also, if the revision was failed by eBay then you will not see any of the listing data update. You can see any errors returned by eBay on revisions by going to Marketplaces > eBay > Open Listings, searching for the listing or SKU and then clicking on the first icon in the Status column. This will bring up a log of the revision attempts for that item.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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Can I use more than one Product Identifier to match my items to the eBay catalog?

Yes, you can use more than one template tag in the Product Identifier field to use two terms to search the eBay catalog.
For example, you can use the following format {{ITEMMPN}} {{ITEMBRAND}} (note the space between the two template tags).
If the SKU's brand was "Canon" and the MPN was "Powershot A85", then this would search for "Canon Powershot A85" to try and match to the item in the eBay catalog.

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Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.

The information configured in the Product Identifier section of your posting template is provided to eBay, but they don't always show it to buyers. They use it for their own cataloging and other elements like Google Shopping behind the scenes, but it's not exposed in the UI like a normal item specific field. If the values happen to match item specific fields and are set up for automatic matching then we'll provide those as item specifics as well and eBay will show them as an item specific, but they don't use the catalog values to generate anything for a user display.

Since eBay controls how all of that is displayed, it is best for a user to include that information in their ad template so they know it's going to be shown in their description.

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Can I use JavaScript in my ad templates?

Some JavaScript is allowed, but this is determined by eBay. You can find their code policy here: http://pages.ebay.com/help/policies/listing-javascript.html.

You can test it by using the Sell Your Item form in eBay and pasting your code there. If an error occurs, they will not allow the code.

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