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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?
How can I create a label that will show me the SKUs that are not on a specific label?
Why are my eBay marketplace account settings expired and how can I fix it?
What locales are supported for eBay Strike Through Pricing?
How many bidders can I block on eBay?
How do I convert my ads to post to a different eBay marketplace?
How can I turn off the eBay Auctions Counter on my listings?
Can I revise the Auction Title on eBay?
Where is the price pulled from for eBay Variation Listings?
How do I match an item using an ePID?
Is there a way to export the eBay Catalog Information for my products?
Why is the API creating duplicate Ads for eBay?
I use the eBay Automatic Revision feature. Why was the data not updated on my listing?
Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?
Can I use more than one Product Identifier to match my items to the eBay catalog?
Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.
Can I use JavaScript in my ad templates?
I am changing my eBay user name. What should I do?
How is the delivery time on eBay calculated?
I need to send my SKU number to eBay, how can this be done?
Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?
Can I upload a bulk ad file via FTP?
Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?
Can I merge paid/unpaid eBay invoices?
Can I make bulk updates to my eBay posting templates?

What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?

This indicates a problem with the system interpreting your Ad Upload. It likely points to an issue with either the type of file you're uploading or the type of upload you're doing.

1. Ensure that you're uploading a tab-delimited file. Currently this is the only format we support for Ad Uploads.

2. Ensure that you're uploding the file from Marketplaces > eBay > Ads. You cannot upload an Ad Upload to Inventory > Products > Upload a File.

For more on Ad Uploads, see http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference.

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How can I create a label that will show me the SKUs that are not on a specific label?

Go to the Inventory > Products > All Products view. On the right click on "Create" beside "Filter By". Next give your filter a name create your filter as follows:

Inventory Not Assigned To Label Name

like

[Insert Label Name Here]

Finally click "Save and Exit".

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Why are my eBay marketplace account settings expired and how can I fix it?

In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". This token is the link between eBay and CA and when it's not valid, listings cannot post and orders will not be imported. This token expires every 18 months, so you will need to renew your token at that time. Note that before this expiration date, you will be notified through your account's Message Center to remind you to renew your token.

To renew your token:

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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What locales are supported for eBay Strike Through Pricing?

This is currently only supported on eBay US, AU, CA, UK, and DE.

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How many bidders can I block on eBay?

eBay will currently allow you to block up to 5,000 buyer IDs.

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How do I convert my ads to post to a different eBay marketplace?

There is not a way to assign an ad to a posting template of a different eBay marketplace. The best option here is to create a new ad that uses the appropriate posting template for the new marketplace.

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How can I turn off the eBay Auctions Counter on my listings?

You can turn this off by going to Marketplaces > eBay > Settings > eBay Settings > eBay Auctions Counter and then clicking on the Invisible option and then click Save.

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Can I revise the Auction Title on eBay?

Yes, but eBay puts restrictions on when the title of a live listing can be revised. A title cannot be revise if:

- there have been sales on the listing
- there are any pending bids
- the listing ends within 12 hours

You can see this and more restrictions to eBay revisions here: http://pages.ebay.com/help/sell/revising_restrictions.html.

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Where is the price pulled from for eBay Variation Listings?

For eBay Variation Listings the item price is pulled from the child SKUs rather than the parent SKU.

Child items may have different values for price. The price for each child item will be based on the Sale Price configured on your posting template. When showing the buyer the item page for the first time, eBay will show them the lowest price for any of the options that are currently available. When the buyer selects their exact child item in the available dropdown menu, the price for that child item will be shown, whether it is different or not.

For more information please see http://ssc.ChannelAdvisor.com/howto/using-variation-listings-ebay.

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How do I match an item using an ePID?

You can use your ePID with the standard catalog lookup functionality in your posting template. While it is not necessary to manually look up an ePID to list an item in the eBay catalog, some sellers prefer to do that to ensure they have the correct item. If you choose to do that, just configure the ePID in the catalog search term item and it will work the same.

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Is there a way to export the eBay Catalog Information for my products?

Go to Marketplaces > eBay > Product Mapping > eBay Catalog Mapping.

Click the "Export eBay Catalog SKU Mapping Data" link and on the next page choose the fields you require and click "Export".

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Why is the API creating duplicate Ads for eBay?

The API call does not have the functionality to detect duplicate ads for eBay. You are fully responsible for the creation of ads.

We have created an SSC page to help you identify and remove duplicate eBay listings if you have created any in your account:

http://ssc.ChannelAdvisor.com/howto/identify-and-remove-duplicate-ebay-listings-0

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I use the eBay Automatic Revision feature. Why was the data not updated on my listing?

In order for your listing to be updated, the change you made must have been done after the Revise Listings inventory sync feature was enabled. Also, if the revision was failed by eBay then you will not see any of the listing data update. You can see any errors returned by eBay on revisions by going to Marketplaces > eBay > Open Listings, searching for the listing or SKU and then clicking on the first icon in the Status column. This will bring up a log of the revision attempts for that item.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?

When using the eBay category selection tool on ad or posting template, what is the meaning of the numbers in the parentheses of a category option?

For example, you select the following eBay category string:

Clothing, Shoes & Accessories >> Men's Shows >> Boots (1)

What is the meaning of the (1)?

This means that particular eBay category option supports variation listings.

At the bottom of the eBay category selection tool, you will see the "Individual Category Information" section that states the meaning of each number:

1. Supports Variation Listings
2. Supports Fitment Listings if using manual fitment, the maximum number of fitments is in []
3. Is a Value Category can only be listed in one category and must use catalog if available
4. Supports catalog listings
5. Requires catalog listings

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Can I use more than one Product Identifier to match my items to the eBay catalog?

Yes, you can use more than one template tag in the Product Identifier field to use two terms to search the eBay catalog.
For example, you can use the following format {{ITEMMPN}} {{ITEMBRAND}} (note the space between the two template tags).
If the SKU's brand was "Canon" and the MPN was "Powershot A85", then this would search for "Canon Powershot A85" to try and match to the item in the eBay catalog.

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Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.

The information configured in the Product Identifier section of your posting template is provided to eBay, but they don't always show it to buyers. They use it for their own cataloging and other elements like Google Shopping behind the scenes, but it's not exposed in the UI like a normal item specific field. If the values happen to match item specific fields and are set up for automatic matching then we'll provide those as item specifics as well and eBay will show them as an item specific, but they don't use the catalog values to generate anything for a user display.

Since eBay controls how all of that is displayed, it is best for a user to include that information in their ad template so they know it's going to be shown in their description.

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Can I use JavaScript in my ad templates?

Some JavaScript is allowed, but this is determined by eBay. You can find their code policy here: http://pages.ebay.com/help/policies/listing-javascript.html.

You can test it by using the Sell Your Item form in eBay and pasting your code there. If an error occurs, they will not allow the code.

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I am changing my eBay user name. What should I do?

If an eBay account has simply had its name changed, no action is needed as all of the information on the back end is still the same. We will automatically update this in our system the next time the eBay token is updated or renewed. If you wish to update the token immediately::

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

Only if you are switching to a brand new account should you use the "Add New" option on the eBay Credentials page.

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How is the delivery time on eBay calculated?

The delivery time displayed on eBay is made up from the handling time specified on the posting template and the expected delivery time for the carrier selected.
This is shown when you select a carrier on the posting template too.

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I need to send my SKU number to eBay, how can this be done?

This is automatically done based on your inventory SKU and can be seen on eBay in the "Custom Label" field. For variation listings, you will see each child's "Custom Label" field in a "SKU||Ad ID" format. So, for child SKU ABC and Ad ID 123, the Custom Label would appear as:

ABC||123

The purpose for our use of the Custom Label field is so that we are properly able to maintain your listings and import your eBay orders. You should not overwrite the system generated Custom Label as this can lead to revision issues as well as an inability to import your orders.

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Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?

Yes, we do support the "Good 'til canceled" (GTC) duration on eBay Fixed Price listings. You will find this option on your eBay Schedules under Marketplaces > eBay > Schedules.

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Can I upload a bulk ad file via FTP?

Unfortunately no, only inventory, bulk action and tracking uploads can be done via FTP.

To upload the bulk ad file,

- Go to Marketplaces > eBay > Ads.
- Click "Bulk Upload Ads".
- Choose your file and click "Upload".

More can be found on this file type here: http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference#

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Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?

Yes, ChannelAdvisor Marketplaces does support the eBay "Get It Fast" feature. The eBay Get It Fast feature allows sellers to indicate on their listings that they will generally fulfill an order within 24 hours upon receipt of the payment. You can find more information on this feature at http://pages.ebay.com/getitfast/.

To use this option, just check the box for it in the shipping costs section of the site details page in your posting templates.

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Can I merge paid/unpaid eBay invoices?

When an invoice is marked as paid, it can not be merged with another invoice paid, or unpaid. The error received is:

"The invoices you selected were not merged, because 1 or more of the checkouts do not exist or are opened"

It is also not recommended to merge any unpaid eBay orders. eBay's checkout will combine multiple orders by the same buyer if that buyer chooses to pay for them together. Combining them in CA before eBay does so will interrupt the order update process between eBay and CA, which can lead to errors in your Message Center and payment information not properly updating in the All Sales view.

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Can I make bulk updates to my eBay posting templates?

Yes, this can be done by a member of support.

In order for us to do this, you must change one posting template as an example, and then open a support case stating what changes you would like applied to all templates giving the changed template as an example.

Please note, that if you have automatic revisions enabled, then all your live eBay items will be updated with changes. Depending on how many items you have live, these changes can take up to 24 hours to process.

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