Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page
ChannelAdvisor Complete » Marketplaces » eBay & Auctions »
eBay & Auctions QuestionsHow can I add my skype details to my ebay listings?Is it possible to change a posting template from a fixed price format to auction format (or vice versa)?How long do eBay listings remain in the Closed Listings view?Can I setup automatic revisions for eBay listings?How does eBay calculate Estimated Delivery Date?How will data changes from eBay Automatic Revisions be shown on my listings?What does the error "adid is required" for an ad upload mean?Does blocking an item withdraw the associated eBay listing?Why am I not able to import my eBay Store categories?Where can I find the setting to enable automatic category lookup for eBay?Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?Where can I change our lead time to ship for our eBay listings?Does ChannelAdvisor integrate with eBay Returns Center (Hassle Free Returns)?Can I manually send Second Chance Offers?How can I bulk upload a fitment/compatibility list?How do I get the zoom feature to work for my eBay images?How can I turn off the eBay Auctions Counter on my listings?Does ChannelAdvisor support eBay Markdown Manager?Can I revise the Auction Title on eBay?How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?What is the maximum number of eBay accounts per ChannelAdvisor account.Will all eBay orders appear in CA or just paid eBay orders?I am getting a Half.com error when listing to eBay.With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?How do I re-validate my eBay Token?
How can I add my skype details to my ebay listings?
In eBay directly go to My eBay > Preferences > Skype Preferences and click ?Add? to include a primary Skype name in your preferences and on the Skype Preferences page, click the ?Link a Skype Name? button. Once this is completed all future listings will have your skype details present.return to menu
Is it possible to change a posting template from a fixed price format to auction format (or vice versa)?
No, many different settings on the posting template can be edited, but you cannot change the posting format (or site name) of a template from Fixed Price to Auction format or from Auction format to Fixed Price. You will need to create a new posting template with the desired format instead.return to menu
How long do eBay listings remain in the Closed Listings view?
Listings in your Marketplaces > eBay > Performance > Closed Listings view will be visible for 90 days after the close of the listing.return to menu
Can I setup automatic revisions for eBay listings?
Yes you can enable this feature in your eBay account settings:return to menu
1) Access Marketplaces > eBay > Settings > eBay Settings > Listings > Edit
2) Scroll to a section called "Revise Listings"
3) Check the box beside "Enable automatic inventory synchronization with open eBay listings"
4) Save and Exit
Once you have this enabled you can have automatic revisions sent to eBay. If you make changes to your SKU, Pricing etc they will revise on eBay within 24 hours.
If you want more information on this please access the link below:
How does eBay calculate Estimated Delivery Date?
This information is calculated behind-the-scenes by eBay and while they don't share the precise calculation, it considers the following:return to menu
- The postal code of the item's location (configured in ChannelAdvisor in your posting template)
- Your stated Handling Time for that listing (configured in ChannelAdvisor in your posting template)
- The buyer's address or IP location
- The historical shipment tracking data in your eBay account
So, for example, if you as a seller view the Estimated Delivery Date on one of your listings, you will likely see a very short time window because eBay would calculate a shorter distance for the item to travel (shipping from your postal code to the same postal code). However, if someone across the country were to look at the same item, their estimated delivery date would be different as eBay would take into account the source location, the stated handling time and the buyer's location - then use their historical tracking data to estimate when it would arrive.
How will data changes from eBay Automatic Revisions be shown on my listings?
The listing on eBay will be noted that it has been changed. You can see on the eBay listing page that there is a link for View All Revisions at the top of the description that will tell you which elements on a listing have been modified. The values are not shown, but the specific fields that have been modified are displayed. return to menu
More details on the eBay Revision link can be found here:
More information on the eBay Automatic Revision feature can be found here:
What does the error "adid is required" for an ad upload mean?
This error occurs when you are creating an Ad Upload file (http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference) but you have not included the "Ad ID" column. This column is required if you are updating or creating ads. If you are only creating new ads, input a "0" for each sku. This will tell the system that you are creating a new ad for the SKU.return to menu
Does blocking an item withdraw the associated eBay listing?
No. Blocking will only prevent your eBay ads from posting again; it will not withdraw your open listings. In order to end your listings, you will also need to withdraw the listings. This can be done from one of the following views using the "Withdraw Listings" button:return to menu
- Marketplaces > eBay > Open Listings
- Marketplaces > eBay > Ads
- Inventory > Products > All Products
Note that if using "Withdraw Listings" from the Inventory > Products > All Products view, this will also automatically block your SKU as well.
Why am I not able to import my eBay Store categories?
The most often overlooked reason that eBay Store categories cannot be imported is that the "eBay Fixed Price" marketplace is not enabled. Your eBay Store Categories are specifically tied to that "marketplace". Follow the steps below to ensure your settings are correct.return to menu
1. Visit Marketplaces > eBay > Settings > eBay Settings.
2. Click on the 'edit' link for eBay Marketplace Credentials.
3. On the next page, click on the Modify link in the Actions column.
4. Ensure "eBay Fixed Price" is selected.
5. Click Save.
Now you should be import the eBay Store categories.
Note that even if you are only listing on eBay Motors Fixed Price, you must still enable "eBay Fixed Price" in order to use the store category functionality
Where can I find the setting to enable automatic category lookup for eBay?
The setting to activate the Automatic Category Lookup can be found under Marketplaces > eBay > Settings > eBay Settings and click the edit link beside Listings. Scroll to the Automatic Category Lookup section where you can select the option. return to menu
More information on this can be found on the Strategy and Support Center page here:
Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?
When using the eBay category selection tool on ad or posting template, what is the meaning of the numbers in the parentheses of a category option?return to menu
For example, you select the following eBay category string:
Clothing, Shoes & Accessories >> Men's Shows >> Boots (1)
What is the meaning of the (1)?
This means that particular eBay category option supports variation listings.
At the bottom of the eBay category selection tool, you will see the "Individual Category Information" section that states the meaning of each number:
1. Supports Variation Listings
2. Supports Fitment Listings if using manual fitment, the maximum number of fitments is in 
3. Is a Value Category can only be listed in one category and must use catalog if available
4. Supports catalog listings
5. Requires catalog listings
Where can I change our lead time to ship for our eBay listings?
It is the field called Handling Time on the posting template in the shipping section. eBay only allows certain values in that field: 0, 1, 2, 3, 4, 5, 10, 15, and 20.return to menu
Does ChannelAdvisor integrate with eBay Returns Center (Hassle Free Returns)?
ChannelAdvisor does not have a direct integration with eBay Return Center. There are some basic stats on the eBay Overview page that show you the numbers based on:return to menu
Waiting on Buyer
Escalated to eBay
To view these stats, navigate to:
Marketplaces > eBay > Performance > Overview.
Scroll down and you'll see these stats under "eBay Returns" on the right.
Clicking any of the number links will take you to your eBay Returns information in My eBay.
Once you are opted in to Returns Center, you can utilize the Restocking fee field. This field is located in the legacy posting templates under the Return Policy section. If you are opted in to Business Policies, the Restocking Fee field will be located within your Return Policies on eBay.
To opt in or out of the eBay hassle-free return policy, login to eBay and go to My eBay > Site Preferences > Return Preferences > Opt in.
Here are additional details on the returns process, http://pages.ebay.com/help/sell/return-process.html#get-started.
Can I manually send Second Chance Offers?
You can send Second Chance Offers (SCOs) for your listings manually using the Marketplaces > eBay > Performance > Closed Listings view. To do this, go to your Marketplaces > eBay > Performance > Closed Listings view and select the auction you wish to send an offer for, then click the "2nd Chance Offer" button in the toolbar at the top of the page. You can then enter a threshold price and any bidder for that item who bid over that threshold price will receive a Second Chance Offer as long as quantity is available and the bidder has not opted out of receiving second chance offers.return to menu
How can I bulk upload a fitment/compatibility list?
This depends on two things:return to menu
- The format you're using for fitment.
- How you create your upload file.
There are two formats that can be used to add fitment information to an attribute in ChannelAdvisor so that it is accepted by eBay. The first is to use double carats (^^) to separate each entry and the other is to use a line break between each.
When using the ^^ method, all you need to do is submit each fitment entry separated by ^^. A benefit to using ^^ as your line break is that exporting manual fitment information on a SKU will not be missed as hard enters can cause values to be missed upon export.
If you are using line breaks, and creating your file using a spreadsheet program such as Microsoft Excel, you can hit Alt+Enter after entering each fitment value and then enter the next. This will put the next entry on a new line within that same cell.
If you are using a text editor to create your tab delimited file, you can put quotes around the field values with a carriage return after each so it looks something like this:
Inventory Number Attribute1Name Attribute1Value
FitmentTest1 Fitment "fitment1
How do I get the zoom feature to work for my eBay images?
The zoom feature on the eBay images shown at the top of the listing is part of picture pack which is free and included when posting to eBay.return to menu
eBay recommends at least 1600 pixels on the longest side in order for the zoom to function properly. If the zoom feature is not working in a particular listing, check the size of the images and make sure they meet the size requirements.
How can I turn off the eBay Auctions Counter on my listings?
You can turn this off by going to Marketplaces > eBay > Settings > eBay Settings > eBay Auctions Counter and then clicking on the Invisible option and then click Save.return to menu
Does ChannelAdvisor support eBay Markdown Manager?
There is currently no way to use eBay's Markdown Manager directly through ChannelAdvisor. However, this does not prevent you from taking advantage of this feature. All you need to do is follow eBay's instructions for setup, found here: http://pages.ebay.com/stores/markdown-manager/tutorial/index.html.return to menu
No changes are required on the ChannelAdvisor side, but here are some important things to keep in mind:
- When a purchase is made, ChannelAdvisor will import the sale information using the actual price paid by the buyer.
- The price shown in the Open Listings view will not reflect any changes made by the Markdown Manager. It will be the price sent by ChannelAdvisor.
- Any revision to the listing will remove the item from a sale. To keep the automatic revision system from updating your listings and ending your sales, you may want to consider using the exclusion label for your Markdown Manager items. This is covered here: http://ssc.ChannelAdvisor.com/howto/revising-open-listing.
For more information, including alternatives to Markdown Manager, please see: http://ssc.ChannelAdvisor.com/howto/implementing-markdown-manager-ebay-listings
Can I revise the Auction Title on eBay?
Yes, but eBay puts restrictions on when the title of a live listing can be revised. A title cannot be revise if:return to menu
- there have been sales on the listing
- there are any pending bids
- the listing ends within 12 hours
You can see this and more restrictions to eBay revisions here: http://pages.ebay.com/help/sell/revising_restrictions.html.
How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?
If you want to set up eBay Strikethrough or Minimum Advertised Pricing in your ChannelAdvisor account, you will need first contact eBay so they can add you to this program. Once eBay gives you approval, send in an email to the Support Team and we will get this added to all of your fixed price posting templates.return to menu
Once this has been enabled for you, see this page for more information on the setup process:
What is the maximum number of eBay accounts per ChannelAdvisor account.
In a single ChannelAdvisor posting account you can have up to 6 eBay accounts running at any single time. These are configured under Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.return to menu
If you sell using more than 6 eBay accounts, you will need to request an additional ChannelAdvisor posting account. Please follow this link to request for more posting account. http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account
Will all eBay orders appear in CA or just paid eBay orders?
All eBay orders, both paid and unpaid, will show in the Sales > Orders/Transactions > All Sales page. Once a buyer wins an auction or commits to buy a fixed price item, an order will be created at eBay and imported into CA. Once the buyer goes through eBay's checkout and pays, payment and shipping information will be updated on the order.return to menu
I am getting a Half.com error when listing to eBay.
eBay responded with the message: return to menu
Short Message: Item cannot be accessed.
Long Message: This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.
This error indicates that eBay has removed the original listing and they are not allowing us to use it as the source for a relist to carry over your sales history. You will have to submit your new listing as a new item rather than using the Relist feature.
In order to get it live without trying to relist against the old value that is not allowed, you can choose the "Do not use relist" option on the Post Now operation so that your new corrected listing can go live.
With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?
Yes, one listing of each listing type is allowed to post when you have this setting enabled. However, eBay's duplicate listing policy varies from site to site so you will want to verify the rules for the region in which you're listing. For example, eBay US and UK will not allow both a fixed price and an auction with a Buy It Now price for the same item but eBay AU will. return to menu
More information on the duplicate listing block in CA can be found here:
How do I re-validate my eBay Token?
- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials. return to menu
- Click the "Modify" link under "Actions" next to the account you wish to re-validate.
- Click the "Update Token" button.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.