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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


What are the different eBay Powerseller levels?
Is there a way to bulk upload price changes for open listings?
Can I close an open eBay item early and still sell it to the highest bidder?
If there is an error on a revision to my eBay Listing, will any of my changes revise successfully?
How do I match an item using an ePID?
How do I remove the ChannelAdvisor token from eBay?
Is there a way to export the eBay Catalog Information for my products?
How do I override eBay's shipping calculations with a specific shipping amount for one buyer?
I use the eBay Automatic Revision feature. Why was the data not updated on my listing?
How do I require eBay to ask for a phone number?
Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.
Can I use eBay accounts in different countries in the same posting account?
Is it possible to send a single child to eBay as a multi-variation listing?
Not all my Fitment / Parts Compatibilities listing on eBay?
I am getting a Half.com error when listing to eBay.
How do you lock image width when you have multiple image widths and would like to use the image chooser?
Why is my SKU showing as open on all platforms but not in the All Products view?
Can you remove the second eBay category from a live listing?
What can cause this error message "Some or all of the posting templates you selected were not deleted, because an error occurred"?
How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?
Why are my eBay marketplace account settings expired and how can I fix it?
Why are not all of my posting templates available when I went update my Ads?
What are eBay's requirements for an image?
What is the eBay Stock Photo option?
Why am I getting an eBay error code 21916587 - Missing name in name-value list?

What are the different eBay Powerseller levels?

There are five Powerseller levels based on annual sales/number of transactions:

- Bronze: $3,000 or 100 transactions
- Silver: $36,000 or 36,00 transactions
- Gold: $120,000 or 12,000 transactions
- Platinum: $300,000 or 30,000 transactions
- Titanium: $1,800,000 or 180,000 transactions

eBay has specific criteria for becoming and maintaining a Powerseller status. A useful overview of the Powerseller program may be found here:

http://pages.ebay.com/services/buyandsell/powerseller/criteria.html

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Is there a way to bulk upload price changes for open listings?

This can be accomplished through a combination of our upload functionality and the Revise Listings feature.

Our Revise Listings inventory sync will automatically update your live pricing when there is a change at the SKU level . You can see the SSC page on this here: http://ssc.ChannelAdvisor.com/howto/revising-open-listing. This feature will update the open listings any time the price field you're using to send the price to eBay is changed. For example, if you're using the Buy-It-Now price, then any time you change that, regardless of whether you do so manually or via upload, the open listing's price will be updated.

So, to do this in bulk, you'll want to go to Inventory > Products > Upload a File. You can click the link to download the "ChannelAdvisor Upload Format" spreadsheet if you like, but to accomplish this task, you only need a spreadsheet with the columns "Inventory Number" and, using the example above, "Buy It Now Price". Just enter the SKU in the "Inventory Number" field and the new price in the "Buy It Now Price" field. Once you have the file created, here's how to upload it.

- Go again to Inventory > Products > Upload a File.
- Make sure "Inventory" is selected by "Upload Type".
- Click "Choose File" to search for and select your file.
- Leave "File Processing" set to "All".
- Leave the template dropdown set to "No Template Selected".
- Click "Upload" at the bottom.

Once you do this, you should see your changes within about an hour.

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Can I close an open eBay item early and still sell it to the highest bidder?

When you close a sale early on eBay that has bids they give you the option of selling the item to the highest bidder anyway. You cannot currently do this when you close an item early through CA. If you close the item early directly on eBay and sell it to the current high bidder, we will pick up the sale and invoice it normally in your account.

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If there is an error on a revision to my eBay Listing, will any of my changes revise successfully?

The way that the revision process works is that all changes for a listing are grouped together in a batch. This batch is then sent to eBay and applied to the listing, basically rebuilding it. If any of the changes in that batch are rejected by eBay then the entire batch fails. When this occurs, we will then send another revision with just price and quantity so that information remains current.

One exception to this rule is that if eBay rejects the request because the title may not change, then the request is resubmitted with ALL of your changes except the new title.

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How do I match an item using an ePID?

You can use your ePID with the standard catalog lookup functionality in your posting template. While it is not necessary to manually look up an ePID to list an item in the eBay catalog, some sellers prefer to do that to ensure they have the correct item. If you choose to do that, just configure the ePID in the catalog search term item and it will work the same.

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How do I remove the ChannelAdvisor token from eBay?

To sever the communication between CA and eBay or any other third party and eBay:

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Third Party Authorizations.
- Click "Revoke authorization" next to the third party whose access you want removed.

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Is there a way to export the eBay Catalog Information for my products?

Go to Marketplaces > eBay > Product Mapping > eBay Catalog Mapping.

Click the "Export eBay Catalog SKU Mapping Data" link and on the next page choose the fields you require and click "Export".

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How do I override eBay's shipping calculations with a specific shipping amount for one buyer?

If you have a special case for a single user that needs different shipping rates than the standard calculation methods, you can override the shipping amount for that buyer by manually configuring the shipping rate for that order in your eBay account. This is only available before the buyer has completed the eBay Checkout process. In order to apply a special rate for the transaction:

* Go to the seller's My eBay at ebay.com and find the specific transaction
* Click the "Send Invoice To Buyer" option
* Select the approrpiate shipping option and enter the amount for shipping/postage

The buyer will receive an email from eBay with a link for the eBay Checkout. When they follow that link and go through the checkout process, the special shipping rate will be applied to the transaction. That shipping carrier option and rate will be imported with the order details into your ChannelAdvisor order record.

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I use the eBay Automatic Revision feature. Why was the data not updated on my listing?

In order for your listing to be updated, the change you made must have been done after the Revise Listings inventory sync feature was enabled. Also, if the revision was failed by eBay then you will not see any of the listing data update. You can see any errors returned by eBay on revisions by going to Marketplaces > eBay > Open Listings, searching for the listing or SKU and then clicking on the first icon in the Status column. This will bring up a log of the revision attempts for that item.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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How do I require eBay to ask for a phone number?

This setting must be configured directly in your eBay account.

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Shipping Preferences.
- Select the option "Require phone number for shipping".
- Save.

When a buyer goes through checkout, they will be required to provide a phone number. That number will automatically be imported into CA along with the order.

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Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.

The information configured in the Product Identifier section of your posting template is provided to eBay, but they don't always show it to buyers. They use it for their own cataloging and other elements like Google Shopping behind the scenes, but it's not exposed in the UI like a normal item specific field. If the values happen to match item specific fields and are set up for automatic matching then we'll provide those as item specifics as well and eBay will show them as an item specific, but they don't use the catalog values to generate anything for a user display.

Since eBay controls how all of that is displayed, it is best for a user to include that information in their ad template so they know it's going to be shown in their description.

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Can I use eBay accounts in different countries in the same posting account?

At this time, you cannot. You must use eBay accounts in the same locale as your posting account. You can request a new posting account here: http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account

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Is it possible to send a single child to eBay as a multi-variation listing?

No, it is against eBay's rules to have a single child submitted as a variation listing. Thus, we require two or more child items to create a variation listing. When there is only one child available, it is submitted as an individual listing in accordance with eBay's policies.

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Not all my Fitment / Parts Compatibilities listing on eBay?

When you submit manual fitment values to eBay, they will drop any that are invalid from the listing. As long as some fitment information is valid, the item will list with those that are accepted. In most cases, eBay will respond with a Warning message letting you know that some values have been dropped. You can find these warnings in Marketplaces > eBay > Listing Errors. If none are valid, an error preventing the listing from posting will be displayed in the Listing Errors view.

If you do receive these errors, you should check the official eBay Master Vehicle List to update your fitment values to what eBay will accept.

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I am getting a Half.com error when listing to eBay.

eBay responded with the message:
Code: 17
Short Message: Item cannot be accessed.
Long Message: This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.

This error indicates that eBay has removed the original listing and they are not allowing us to use it as the source for a relist to carry over your sales history. You will have to submit your new listing as a new item rather than using the Relist feature.

In order to get it live without trying to relist against the old value that is not allowed, you can choose the "Do not use relist" option on the Post Now operation so that your new corrected listing can go live.

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How do you lock image width when you have multiple image widths and would like to use the image chooser?

Edit the width width:300px to your favorite size and the code below will resize the main image produced by the image chooser for up to ten images. Add the code to the html source for the ad template and preview a sku ad to confirm:

<style> #ICImage1, #ICImage2, #ICImage3, #ICImage4, #ICImage5, #ICImage6, #ICImage7, #ICImage8, #ICImage9, #ICImage10 {width:300px;}
</style>

When the image chooser puts the image in, it inserts an id. Essentially this code is styling each id.

In this particular example, the only dimension that is being constrained is the width, so all browsers will render the height variably to maintain the aspect ratio and not squish the image.

Please note that this code is asking you to make the size a set width or height.which may be a problem if you have any images that are really small. It could potentially stretch them if they are too much under the width or height constraint. Please also note, that images will be proportioned based on whichever constraint you use width or height in the code.

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Why is my SKU showing as open on all platforms but not in the All Products view?

If your SKU is showing as live on all platforms but not is not showing any open in your All Products view, the reason is that you have chosen to not allocate the quantity. For eBay, this would be determined by the "No, do not allocate quantity until a buyer purchases the item" setting on your schedules. For other marketplaces like Amazon, this would be controlled by the setting "No, do not allocate quantity for all products" in the Allocation of Quantity to Send section of that marketplace's settings page.

When you choose to not allocate, quantity is maintained in the Available column and is never moved to Open. This allows more flexibility when posting to multiple marketplaces and across multiple accounts. For more information on quanitty allocation, please see:

- https://ssc.ChannelAdvisor.com/howto/quantity-allocation
- https://ssc.ChannelAdvisor.com/howto/managing-quantity-ebay-listings

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Can you remove the second eBay category from a live listing?

No. It is not possible to remove your second eBay category once the listing is live. You can change it to another category, but removing it altogether will require that you withdraw and repost the listing.

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What can cause this error message "Some or all of the posting templates you selected were not deleted, because an error occurred"?

The first thing to check is that are no Ads are assigned to the posting template. If there are ads assigned they'll need to be removed before you can successfully delete the posting template. The second thing to check is if the posting template is assigned to an active feed. To remove the Posting template from an active feed go to Marketplaces > eBay > Settings > eBay settings and under the Label Based Ad Management section. Click on configure beside the posting template name you want to delete. Set the following fields to "Please Select"
1) - Inventory Label:
2) - Posting Template
3) - Description Template:
4) - Standard Schedule:
Also enable the following option "Keep the open listings at eBay and leave the ads alone" Save and Exit.

Once that is complete you should be able to delete the posting template successfully.

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How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?

If you want to set up eBay Strikethrough or Minimum Advertised Pricing in your ChannelAdvisor account, you will need first contact eBay so they can add you to this program. Once eBay gives you approval, send in an email to the Support Team and we will get this added to all of your fixed price posting templates.

Once this has been enabled for you, see this page for more information on the setup process:

https://ssc.ChannelAdvisor.com/howto/strikethrough-pricing-minimum-advertised-price-ebay

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Why are my eBay marketplace account settings expired and how can I fix it?

In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". This token is the link between eBay and CA and when it's not valid, listings cannot post and orders will not be imported. This token expires every 18 months, so you will need to renew your token at that time. Note that before this expiration date, you will be notified through your account's Message Center to remind you to renew your token.

To renew your token:

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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Why are not all of my posting templates available when I went update my Ads?

The only posting templates available to you when editing an ad are those posting templates whose site (eBay Fixed Price, eBay Auction, eBay Motors Fixed Price, etc.) matches the site already assigned to an ad. So, if you are editing a fixed price ad, only posting templates associated with "eBay Fixed Price" will be available to you.

When an ad is first created, the posting template it is created with determines the site for that ad. That cannot be changed. If you need to "change" an ad from eBay Fixed Price to eBay Auction or vice versa, you will instead need to delete that ad and create a new one using an eBay Auction posting template.

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What are eBay's requirements for an image?

eBay sets a number of requirements on images. These include, but are not necessarily limited to:

- All listings will be required to have a picture.
- Photos must be at least 500 pixels on the longest side of the picture.
- Borders around pictures, and text added to pictures, will no longer be allowed. Watermarks for attribution purposes only will continue to be allowed.
- When listing a used item, stock photos may no longer be used as the primary item photo for the listing. A catalog image can still be used. However, it can?t be used as the primary photo representing a non-new item for sale. Books, Movies, Music, and Video Game categories will be excluded from this requirement (with the exception of Video Game Consoles which will be required to adhere to this new requirement)

For full details, check eBay's documentation for the locale in which you are selling.

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What is the eBay Stock Photo option?

You can choose to use the eBay Stock photo option for the gallery image in the settings of the posting template. What this will do is take a stock photo from eBay's system for the item you are posting based on the search criteria you specify in the pre-filled item specifics for that ad. In the posting template settings, you will need to check the box for "Use Stock Photo For Gallery?" located in the "eBay Pre-filled Item Specifics (Catalog)" section. If you do not wish to use the Stock Photo option then you can leave this option unselected and use the normal gallery option with any image you wish to use.

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Why am I getting an eBay error code 21916587 - Missing name in name-value list?

The error you are receiving is as follows:

"eBay responded with the message:
Code: 21916587
Short Message: Missing name in name-value list.
Long Message: Missing name in the variation specifics or variation specifics set."

This error can occur when there is a variation value missing in your setup. If you have configured an attribute named "Color" for 4 SKUs but had not input a Color value for one of those SKUs, this error would occur. Editing the data and inputting the missing value resolves this issue.

This error can also indicate that there is a mismatch with the information that is currently on eBay versus what we're trying to send to revise your live listing. In order to resolve this you will need to withdraw the listing and repost the ad with the 'Marketplace Relist' option disabled using the "Post Now" button found in the Ads view.

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