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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


How can I add my skype details to my ebay listings?
How do I remove the ChannelAdvisor token from eBay?
Can I setup automatic revisions for eBay listings?
How do I override eBay's shipping calculations with a specific shipping amount for one buyer?
How will data changes from eBay Automatic Revisions be shown on my listings?
How do I require eBay to ask for a phone number?
Does blocking an item withdraw the associated eBay listing?
Can I use eBay accounts in different countries in the same posting account?
Is it possible to send a single child to eBay as a multi-variation listing?
Not all my Fitment / Parts Compatibilities listing on eBay?
Can I put an HTML form in my Ad Template to search my eBay Store?
How does the sync process work between CA and eBay for Blocked Bidders?
Will a second chance offer be left for bidders who bid under the reserve price?
Does ChannelAdvisor support eBay Scheduled Listings?
How Does ChannelAdvisor handle eBay listings from another tool?
I am changing my eBay user name. What should I do?
What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?
How do I change my Handling/Dispatch Time when using eBay's Business Policies?
What eBay Motors Marketplaces are supported by ChannelAdvisor?
What causes the alert, "A sale for eBay item ID XXXXXXXXXXXX could not be imported because there is no open listing"?
Will my sales history be carried over to my next eBay listing?
Why aren't any of my eBay sales importing?
What is the maximum number of eBay accounts per ChannelAdvisor account.
When will payment and shipping information from eBay be added to my order in ChannelAdvisor?
With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?

How can I add my skype details to my ebay listings?

In eBay directly go to My eBay > Preferences > Skype Preferences and click ?Add? to include a primary Skype name in your preferences and on the Skype Preferences page, click the ?Link a Skype Name? button. Once this is completed all future listings will have your skype details present.

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How do I remove the ChannelAdvisor token from eBay?

To sever the communication between CA and eBay or any other third party and eBay:

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Third Party Authorizations.
- Click "Revoke authorization" next to the third party whose access you want removed.

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Can I setup automatic revisions for eBay listings?

Yes you can enable this feature in your eBay account settings:

1) Access Marketplaces > eBay > Settings > eBay Settings > Listings > Edit
2) Scroll to a section called "Revise Listings"
3) Check the box beside "Enable automatic inventory synchronization with open eBay listings"
4) Save and Exit

Once you have this enabled you can have automatic revisions sent to eBay. If you make changes to your SKU, Pricing etc they will revise on eBay within 24 hours.

If you want more information on this please access the link below:
https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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How do I override eBay's shipping calculations with a specific shipping amount for one buyer?

If you have a special case for a single user that needs different shipping rates than the standard calculation methods, you can override the shipping amount for that buyer by manually configuring the shipping rate for that order in your eBay account. This is only available before the buyer has completed the eBay Checkout process. In order to apply a special rate for the transaction:

* Go to the seller's My eBay at ebay.com and find the specific transaction
* Click the "Send Invoice To Buyer" option
* Select the approrpiate shipping option and enter the amount for shipping/postage

The buyer will receive an email from eBay with a link for the eBay Checkout. When they follow that link and go through the checkout process, the special shipping rate will be applied to the transaction. That shipping carrier option and rate will be imported with the order details into your ChannelAdvisor order record.

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How will data changes from eBay Automatic Revisions be shown on my listings?

The listing on eBay will be noted that it has been changed. You can see on the eBay listing page that there is a link for View All Revisions at the top of the description that will tell you which elements on a listing have been modified. The values are not shown, but the specific fields that have been modified are displayed.

More details on the eBay Revision link can be found here:

http://pages.ebay.com/help/buy/about-view-item.html#additional

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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How do I require eBay to ask for a phone number?

This setting must be configured directly in your eBay account.

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Shipping Preferences.
- Select the option "Require phone number for shipping".
- Save.

When a buyer goes through checkout, they will be required to provide a phone number. That number will automatically be imported into CA along with the order.

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Does blocking an item withdraw the associated eBay listing?

No. Blocking will only prevent your eBay ads from posting again; it will not withdraw your open listings. In order to end your listings, you will also need to withdraw the listings. This can be done from one of the following views using the "Withdraw Listings" button:

- Marketplaces > eBay > Open Listings
- Marketplaces > eBay > Ads
- Inventory > Products > All Products

Note that if using "Withdraw Listings" from the Inventory > Products > All Products view, this will also automatically block your SKU as well.

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Can I use eBay accounts in different countries in the same posting account?

At this time, you cannot. You must use eBay accounts in the same locale as your posting account. You can request a new posting account here: http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account

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Is it possible to send a single child to eBay as a multi-variation listing?

No, it is against eBay's rules to have a single child submitted as a variation listing. Thus, we require two or more child items to create a variation listing. When there is only one child available, it is submitted as an individual listing in accordance with eBay's policies.

Your rating: None Average: 1 (1 vote)

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Not all my Fitment / Parts Compatibilities listing on eBay?

When you submit manual fitment values to eBay, they will drop any that are invalid from the listing. As long as some fitment information is valid, the item will list with those that are accepted. In most cases, eBay will respond with a Warning message letting you know that some values have been dropped. You can find these warnings in Marketplaces > eBay > Listing Errors. If none are valid, an error preventing the listing from posting will be displayed in the Listing Errors view.

If you do receive these errors, you should check the official eBay Master Vehicle List to update your fitment values to what eBay will accept.

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Can I put an HTML form in my Ad Template to search my eBay Store?

With the appropriate HTML code it is possible to put a form to search your eBay Store in your Ad Template. Below is some simple code that should help you set this up. Please note that you will need to enter your eBay Store name into the code, and you will also need to find and enter your eBay Store's ID number. The easiest way to find your store's ID number is to perform a search for the store name on stores.ebay.com, and hover over the URL to the store. Right click and select view properties to find the store URL with the store ID number. An example is:

http://www.stores.ebay.com/store=39713988

The number at the end of the URL should be your eBay Store ID number.

*************************************************************

<form name="search" method="get" action="http://search.stores.ebay.com/search/search.dll">
Search Our Store:
<input type="text" name="query" size="7">
<input type="submit" value="Go" width="20" height="16" border="0">
<input type="hidden" name="MfcISAPICommand" value="GetResult">
<input type="hidden" name="sid" value="ENTER STORE ID HERE">
<input type="hidden" name="store" value="ENTER STORE NAME HERE">
<input type="hidden" name="colorid" value="15">
<input type="hidden" name="fp" value="0">
<input type="hidden" name="srchdesc" value="y">
</form>

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How does the sync process work between CA and eBay for Blocked Bidders?

When you block bidders via CA Complete or your eBay account, it will automatically sync into the other system.

Note that currently you can only sync up to 5,000 buyer IDs.

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Will a second chance offer be left for bidders who bid under the reserve price?

Second chance offers will be left for any under bidders whose bid was above the threshold price you indicate in the Sales > Settings view. This can includes bids that were above the threshold but below the reserve price. If you do not want second chance offers left for these bidders, then you will want to set your second chance offer threshold price greater than or equal to your reserve price.

You can review and change your Second Chance Offer settings in ChannelAdvisor under Sales > Settings. Scroll to the "Second Chance Offer Settings" section and select the price that you want to use as the lower threshold from the drop-down menu.

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Does ChannelAdvisor support eBay Scheduled Listings?

The eBay Scheduled Listings functionality is available. While not relevant to most users, it can be useful for Daily Deal promotion listings. If you would like to use this functionality, please contact your Account Manager or the Customer Support team.

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How Does ChannelAdvisor handle eBay listings from another tool?

In short, ChannelAdvisor Complete cannot invoice orders that were listed outside of CA.
We will only invoice sales for items listed by our system. If the buyer buys an item listed by our system as well as another of your items for the same eBay account that was not listed by our system then the sale data will be imported for the item listed by us but you will likely get an alert in our system that we could not create the order as found on eBay because not all of the items are in our system.

Note that in some cases eBay splits up multiple purchases from one buyer into separate orders/invoices, mainly if the shippng methods are not the same between the 2+ sales. In such cases we would import the one sale listed by us and there would be no alert in our system for the other sale of the item not listed by our system.

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I am changing my eBay user name. What should I do?

If an eBay account has simply had its name changed, no action is needed as all of the information on the back end is still the same. We will automatically update this in our system the next time the eBay token is updated or renewed. If you wish to update the token immediately::

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

Only if you are switching to a brand new account should you use the "Add New" option on the eBay Credentials page.

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What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?

This indicates a problem with the system interpreting your Ad Upload. It likely points to an issue with either the type of file you're uploading or the type of upload you're doing.

1. Ensure that you're uploading a tab-delimited file. Currently this is the only format we support for Ad Uploads.

2. Ensure that you're uploding the file from Marketplaces > eBay > Ads. You cannot upload an Ad Upload to Inventory > Products > Upload a File.

For more on Ad Uploads, see http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference.

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How do I change my Handling/Dispatch Time when using eBay's Business Policies?

When using eBay's Business Policies, your handling/dispatch time will be configured as part of your shipping policy in your eBay account. To edit this value, access the following location in your eBay account:

My eBay > Account > Business Policies

For more information on Business Policies, check out

https://ssc.ChannelAdvisor.com/howto/ebay-business-policies-overview
http://pages.ebay.com/help/sell/business-policies.html

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What eBay Motors Marketplaces are supported by ChannelAdvisor?

ChannelAdvisor currently supports the following eBay marketplaces for eBay Motors:

eBay United States
eBay United Kingdom
eBay Australia
eBay Germany

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What causes the alert, "A sale for eBay item ID XXXXXXXXXXXX could not be imported because there is no open listing"?

This can happen if an eBay listing is edited directly at eBay. Changing quantity information in this way causes a mismatch between eBay and ChannelAdvisor, leading to quantity existing on the listing that our system doesn't know about. This can cause a listing to close in our system because we no longer recognize quantity for the item when, in fact, it is still open at eBay. And once we consider a listing as closed, we are no longer able to invoice orders from it.

The eBay listing should be ended and resubmitted based on the information in your ChannelAdvisor inventory so that it will be properly listed in the Open Listings view and monitored for sales transactions.

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Will my sales history be carried over to my next eBay listing?

For Fixed Price listings, sales history will be carried over from one listing to the next based on the following:

- If the new item is a multi quantity listing
- If the previous item was a multi quantity listing
- If the previous item had one or more sales (Last 14 days for a scheduled ad and last 60 days for a 'Post Now')
- If the previous item closed in last 7 days
- If the new item and previous item are using the same ad ID
- If the new ad has the same condition and category as the previous ad

You can find more about sales history and eBay's Best Match algorithm here:

- https://ssc.ChannelAdvisor.com/howto/relisting-items-ebay
- https://ssc.ChannelAdvisor.com/howto/optimizing-ebay-best-match-results

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Why aren't any of my eBay sales importing?

The most common case of this happening is when your eBay credentials are no longer valid because you have changed the eBay information, revoked the CA ability to process on your behalf, or the credentials have expired after their 18 month validity cycle. In all of these cases you will get account messages that your credentials will expire soon or have expired and need to be updated in order for us to process work on your behalf.

Account messages can be seen on the My Account > Messages > Message Center page where you can view the entire message, flag messages, or delete messages that you've already addressed.

You can update your eBay credentials by going to the Marketplaces > eBay > Settings > eBay Settings page and clicking the "Edit" link next to the "eBay Marketplace Credentials" header. From there, click "Modify" and re-enter your password and Save your changes.

Then use the "Verify Token" button to confirm your token is still valid. If your token fails, use the "click here" link next to "Token" and update your eBay token.

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What is the maximum number of eBay accounts per ChannelAdvisor account.

In a single ChannelAdvisor posting account you can have up to 6 eBay accounts running at any single time. These are configured under Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.

If you sell using more than 6 eBay accounts, you will need to request an additional ChannelAdvisor posting account. Please follow this link to request for more posting account. http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account

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When will payment and shipping information from eBay be added to my order in ChannelAdvisor?

Once a buyer has completed eBay's checkout process, the information they have entered is stored at eBay and is ready for import into your ChannelAdvisor account. We check several times an hour for buyer checkout information and will import the new data as soon as it is detected. Generally you should see all information imported within a hour, often faster.

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With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?

Yes, one listing of each listing type is allowed to post when you have this setting enabled. However, eBay's duplicate listing policy varies from site to site so you will want to verify the rules for the region in which you're listing. For example, eBay US and UK will not allow both a fixed price and an auction with a Buy It Now price for the same item but eBay AU will.

More information on the duplicate listing block in CA can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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