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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


Is it possible to bulk modify SKU names in CA?
Can you remove the second eBay category from a live listing?
How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?
I have closed listings showing in the Open Listing view. How can I fix that?
How do you remove eBay credentials from a posting account?
Why is my strike through pricing is not appearing in the eBay Store?
What are the limits on child items in a variation listing?
Would I be able to set up Sales Maximizer for eBay in ChannelAdvisor?
I need to send my SKU number to eBay, how can this be done?
Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?
Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?
Can I merge paid/unpaid eBay invoices?
Can I make bulk updates to my eBay posting templates?
Why am I getting an eBay error code 21916587 - Missing name in name-value list?
Is there a way to un-map eBay catalog information in bulk?
Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?
With eBay Automatic Revision, how often are listings updated?
How long do I have to file a dispute for an eBay order?
Can I use business rules on my eBay posting template?
Why is Immediate Payment not combining orders on eBay?
Will ChannelAdvisor show the commission fee taken by eBay and Paypal?
Why am I not able to import my eBay Store categories?
What happens to an eBay Ad after the SKU associated with it is Archived?
Where can I change our lead time to ship for our eBay listings?
Can I put an HTML form in my Ad Template to search my eBay Store?

Is it possible to bulk modify SKU names in CA?

This cannot be done with the normal bulk upload spreadsheet. You can edit the SKU names manually within ChannelAdvisor, but to do this in bulk you will need to send Support a spreadsheet with two columns, the old SKU and the new SKU and we will get these changes added to your account.

There are also some complications when changing SKU names. You will need to remove any Amazon, NewEgg, or Sears listings before you send us the spreadsheet as changing the SKUs on active listings on these marketplaces may cause orders to fail. Once the SKU update is complete, you can relist to those marketplaces once again.

Following the same procedure for Rakuten.com will not work, as the items will still retain their old Buy.com reference ID. If you wish to change SKU numbers for items assigned to Rakuten.com, you should contact their support for assistance.

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Can you remove the second eBay category from a live listing?

No. It is not possible to remove your second eBay category once the listing is live. You can change it to another category, but removing it altogether will require that you withdraw and repost the listing.

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How do I set up Strikethrough and Minimum Advertised Pricing for eBay items?

If you want to set up eBay Strikethrough or Minimum Advertised Pricing in your ChannelAdvisor account, you will need first contact eBay so they can add you to this program. Once eBay gives you approval, send in an email to the Support Team and we will get this added to all of your fixed price posting templates.

Once this has been enabled for you, see this page for more information on the setup process:

https://ssc.ChannelAdvisor.com/howto/strikethrough-pricing-minimum-advertised-price-ebay

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I have closed listings showing in the Open Listing view. How can I fix that?

If you have a closed listing showing in the Open Listings view and you are unable to withdraw them, you will need to open a support case and we can manually move them to Closed Listings.

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How do you remove eBay credentials from a posting account?

- Go to Marketplaces>eBay>Settings>eBay Settings.
- Click 'Modify' under the 'Actions' column.
- Un-check all the marketplaces (eBay Auction US, eBay Fixed Price US, etc...) shown.
- Click 'Save'.

Note that this will delete any posting templates and ads in CA associated with that particular eBay user ID.

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Why is my strike through pricing is not appearing in the eBay Store?

Pricing fields appear differently in the eBay Store depending on how you have your posting template configured.

- If a value is configured for the Minimum Advertised Price field, the items won't show up with strike through pricing in the eBay Store.
- If a value is configured for the Strikethrough price field, the items will show up with strike through pricing in the eBay Store.

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What are the limits on child items in a variation listing?

eBay has set limits of 5 dimensions, 60 options per dimension, and a total limit of 250 child variations per eBay listing. A dimension is an attribute such as size, color, width, etc. and within each dimension, you can have up to 60 values (i.e. 60 colors).

For example, if you're selling shoes, you could have have up to 5 different variation dimensions such as Color, Size, Width, Material, and Style. But, since you can only have 250 TOTAL children, you couldn't have 60 values in each of the five dropdowns as that would take you over the limit. If you have more than the allowable limits then you will need to adjust your inventory accordingly.

For more information, please see:

- http://ssc.ChannelAdvisor.com/howto/using-variation-listings-ebay
- http://pages.ebay.com/help/sell/listing-variations.html

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Would I be able to set up Sales Maximizer for eBay in ChannelAdvisor?

You can use the Sales Maximizer in conjunction with items posted from ChannelAdvisor. However, there is currently no direct integration through ChannelAdvisor for this feature. No changes are needed to the way you post items from ChannelAdvisor. All Sales Maximizer related information such as bundle relationships and order level discount information must be configured directly at eBay. All orders will be imported as usual, but with the discounted rates.

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I need to send my SKU number to eBay, how can this be done?

This is automatically done based on your inventory SKU and can be seen on eBay in the "Custom Label" field. For variation listings, you will see each child's "Custom Label" field in a "SKU||Ad ID" format. So, for child SKU ABC and Ad ID 123, the Custom Label would appear as:

ABC||123

The purpose for our use of the Custom Label field is so that we are properly able to maintain your listings and import your eBay orders. You should not overwrite the system generated Custom Label as this can lead to revision issues as well as an inability to import your orders.

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Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?

Yes, we do support the "Good 'til canceled" (GTC) duration on eBay Fixed Price listings. You will find this option on your eBay Schedules under Marketplaces > eBay > Schedules.

Your rating: None Average: 1.6 (7 votes)

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Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?

Yes, ChannelAdvisor Marketplaces does support the eBay "Get It Fast" feature. The eBay Get It Fast feature allows sellers to indicate on their listings that they will generally fulfill an order within 24 hours upon receipt of the payment. You can find more information on this feature at http://pages.ebay.com/getitfast/.

To use this option, just check the box for it in the shipping costs section of the site details page in your posting templates.

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Can I merge paid/unpaid eBay invoices?

When an invoice is marked as paid, it can not be merged with another invoice paid, or unpaid. The error received is:

"The invoices you selected were not merged, because 1 or more of the checkouts do not exist or are opened"

It is also not recommended to merge any unpaid eBay orders. eBay's checkout will combine multiple orders by the same buyer if that buyer chooses to pay for them together. Combining them in CA before eBay does so will interrupt the order update process between eBay and CA, which can lead to errors in your Message Center and payment information not properly updating in the All Sales view.

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Can I make bulk updates to my eBay posting templates?

Yes, this can be done by a member of support.

In order for us to do this, you must change one posting template as an example, and then open a support case stating what changes you would like applied to all templates giving the changed template as an example.

Please note, that if you have automatic revisions enabled, then all your live eBay items will be updated with changes. Depending on how many items you have live, these changes can take up to 24 hours to process.

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Why am I getting an eBay error code 21916587 - Missing name in name-value list?

The error you are receiving is as follows:

"eBay responded with the message:
Code: 21916587
Short Message: Missing name in name-value list.
Long Message: Missing name in the variation specifics or variation specifics set."

This error can occur when there is a variation value missing in your setup. If you have configured an attribute named "Color" for 4 SKUs but had not input a Color value for one of those SKUs, this error would occur. Editing the data and inputting the missing value resolves this issue.

This error can also indicate that there is a mismatch with the information that is currently on eBay versus what we're trying to send to revise your live listing. In order to resolve this you will need to withdraw the listing and repost the ad with the 'Marketplace Relist' option disabled using the "Post Now" button found in the Ads view.

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Is there a way to un-map eBay catalog information in bulk?

There is currently no way to do this in bulk.

You can, however, change the catalog mapping to something different. If you would like to change the catalog mapping, click on the link for the Ad ID to edit it , then click the "Catalog Item Information" tab within each ad. Information on this can be found on our Strategy and Support Center here:

https://ssc.ChannelAdvisor.com/howto/working-ebay-item-specifics#ads

It's important to note that catalog mapping is made at the SKU level, so there are occasions (moving from the Motors catalog to manual fitment) where unmapping at the ad level will not work. In that case, opening a Support ticket is necessary.

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Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?

No. That is a violation of the eBay Duplicate Listing Policy and the duplicate listings will be blocked. If you would like to submit duplicates in that method you will want to disable the setting.

More information on the duplicate listing block can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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With eBay Automatic Revision, how often are listings updated?

Automatic revisions are not immediate, but should apply within a few hours. Accounts with a large number of open listings that make a large number of changes may take up to 24 hours to complete all updates at eBay, but most accounts should be able to finish within three hours. If you have made a change more than 24 hours ago and do not see it on the item and there is no error reported in the revise history information for the listing in Open Listings, please contact ChannelAdvisor Support so the situation can be investigated.

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How long do I have to file a dispute for an eBay order?

This depends on the type of dispute you wish to file.

Unpaid Item Disputes (i.e. The buyer has not paid for the item.): 32 days
Mutually Agreed Disputes (i.e. We have both agreed not to complete the transaction): 45 days

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Can I use business rules on my eBay posting template?

No, business rules are currently not supported with our eBay posting templates.

You can use the advanced template tags to do calculations, which you can read more on here: http://ssc.ChannelAdvisor.com/howto/advanced-template-tags.

Alternatively, you can use business rules to alter the data during the inventory upload process.
Please see more on this here: http://ssc.ChannelAdvisor.com/howto/inventory/templates

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Why is Immediate Payment not combining orders on eBay?

Immediate Payment cannot support invoice consolidation of multiple items into an order unless the buyer uses the eBay shopping cart. If you offer a discount on multiple item shipping or promotions for purchases above a certain dollar amount, buyers may not realize how to combine multiple items in order to qualify. Immediate Payment purchases process individually. Buyers that use the eBay shopping cart can combine purchases into a single order, but those that use the Buy It Now option must go through checkout and pay for them individually.

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Will ChannelAdvisor show the commission fee taken by eBay and Paypal?

No, currently ChannelAdvisor will not show or track the commission fee taken by eBay and Paypal. in order to see this you would need to log into your eBay or PayPal account.

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Why am I not able to import my eBay Store categories?

The most often overlooked reason that eBay Store categories cannot be imported is that the "eBay Fixed Price" marketplace is not enabled. Your eBay Store Categories are specifically tied to that "marketplace". Follow the steps below to ensure your settings are correct.

1. Visit Marketplaces > eBay > Settings > eBay Settings.
2. Click on the 'edit' link for eBay Marketplace Credentials.
3. On the next page, click on the Modify link in the Actions column.
4. Ensure "eBay Fixed Price" is selected.
5. Click Save.

Now you should be import the eBay Store categories.

Note that even if you are only listing on eBay Motors Fixed Price, you must still enable "eBay Fixed Price" in order to use the store category functionality

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What happens to an eBay Ad after the SKU associated with it is Archived?

When a SKU is archived, all associated ads will also be archived. You can find them under Marketplaces > eBay > Archived Ads. If the SKU is later restored, the ad will not be restored automatically and you will need to manually restore it or create a new ad.

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Where can I change our lead time to ship for our eBay listings?

It is the field called Handling Time on the posting template in the shipping section. eBay only allows certain values in that field: 0, 1, 2, 3, 4, 5, 10, 15, and 20.

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Can I put an HTML form in my Ad Template to search my eBay Store?

With the appropriate HTML code it is possible to put a form to search your eBay Store in your Ad Template. Below is some simple code that should help you set this up. Please note that you will need to enter your eBay Store name into the code, and you will also need to find and enter your eBay Store's ID number. The easiest way to find your store's ID number is to perform a search for the store name on stores.ebay.com, and hover over the URL to the store. Right click and select view properties to find the store URL with the store ID number. An example is:

http://www.stores.ebay.com/store=39713988

The number at the end of the URL should be your eBay Store ID number.

*************************************************************

<form name="search" method="get" action="http://search.stores.ebay.com/search/search.dll">
Search Our Store:
<input type="text" name="query" size="7">
<input type="submit" value="Go" width="20" height="16" border="0">
<input type="hidden" name="MfcISAPICommand" value="GetResult">
<input type="hidden" name="sid" value="ENTER STORE ID HERE">
<input type="hidden" name="store" value="ENTER STORE NAME HERE">
<input type="hidden" name="colorid" value="15">
<input type="hidden" name="fp" value="0">
<input type="hidden" name="srchdesc" value="y">
</form>

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