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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


How do I override eBay's shipping calculations with a specific shipping amount for one buyer?
How will data changes from eBay Automatic Revisions be shown on my listings?
How do I require eBay to ask for a phone number?
Does blocking an item withdraw the associated eBay listing?
Can I use eBay accounts in different countries in the same posting account?
Is it possible to send a single child to eBay as a multi-variation listing?
Not all my Fitment / Parts Compatibilities listing on eBay?
Why are my eBay marketplace account settings expired and how can I fix it?
How does the sync process work between CA and eBay for Blocked Bidders?
How do I convert my ads to post to a different eBay marketplace?
Does ChannelAdvisor support eBay Scheduled Listings?
How Does ChannelAdvisor handle eBay listings from another tool?
How can I add my skype details to my ebay listings?
How do I remove the ChannelAdvisor token from eBay?
Can I setup automatic revisions for eBay listings?
Is there a way to control the size of the image chooser?
What do I do in ChannelAdvisor if I renamed my eBay account?
Why are my items not listing to eBay when I have FBA quantity?
Is it possible to do an export of the posting templates?
Can I have just a subset of my items automatically update using eBay Automatic Revision?
How can I resolve the error "The ad template body cannot contain more than 100000 characters"?
How do I revise my eBay gallery image?
Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?
Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?
Will my sales history be carried over to my next eBay listing?

How do I override eBay's shipping calculations with a specific shipping amount for one buyer?

If you have a special case for a single user that needs different shipping rates than the standard calculation methods, you can override the shipping amount for that buyer by manually configuring the shipping rate for that order in your eBay account. This is only available before the buyer has completed the eBay Checkout process. In order to apply a special rate for the transaction:

* Go to the seller's My eBay at ebay.com and find the specific transaction
* Click the "Send Invoice To Buyer" option
* Select the approrpiate shipping option and enter the amount for shipping/postage

The buyer will receive an email from eBay with a link for the eBay Checkout. When they follow that link and go through the checkout process, the special shipping rate will be applied to the transaction. That shipping carrier option and rate will be imported with the order details into your ChannelAdvisor order record.

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How will data changes from eBay Automatic Revisions be shown on my listings?

The listing on eBay will be noted that it has been changed. You can see on the eBay listing page that there is a link for View All Revisions at the top of the description that will tell you which elements on a listing have been modified. The values are not shown, but the specific fields that have been modified are displayed.

More details on the eBay Revision link can be found here:

http://pages.ebay.com/help/buy/about-view-item.html#additional

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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How do I require eBay to ask for a phone number?

This setting must be configured directly in your eBay account.

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Shipping Preferences.
- Select the option "Require phone number for shipping".
- Save.

When a buyer goes through checkout, they will be required to provide a phone number. That number will automatically be imported into CA along with the order.

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Does blocking an item withdraw the associated eBay listing?

No. Blocking will only prevent your eBay ads from posting again; it will not withdraw your open listings. In order to end your listings, you will also need to withdraw the listings. This can be done from one of the following views using the "Withdraw Listings" button:

- Marketplaces > eBay > Open Listings
- Marketplaces > eBay > Ads
- Inventory > Products > All Products

Note that if using "Withdraw Listings" from the Inventory > Products > All Products view, this will also automatically block your SKU as well.

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Can I use eBay accounts in different countries in the same posting account?

At this time, you cannot. You must use eBay accounts in the same locale as your posting account. You can request a new posting account here: http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account

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Is it possible to send a single child to eBay as a multi-variation listing?

No, it is against eBay's rules to have a single child submitted as a variation listing. Thus, we require two or more child items to create a variation listing. When there is only one child available, it is submitted as an individual listing in accordance with eBay's policies.

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Not all my Fitment / Parts Compatibilities listing on eBay?

When you submit manual fitment values to eBay, they will drop any that are invalid from the listing. As long as some fitment information is valid, the item will list with those that are accepted. In most cases, eBay will respond with a Warning message letting you know that some values have been dropped. You can find these warnings in Marketplaces > eBay > Listing Errors. If none are valid, an error preventing the listing from posting will be displayed in the Listing Errors view.

If you do receive these errors, you should check the official eBay Master Vehicle List to update your fitment values to what eBay will accept.

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Why are my eBay marketplace account settings expired and how can I fix it?

In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". This token is the link between eBay and CA and when it's not valid, listings cannot post and orders will not be imported. This token expires every 18 months, so you will need to renew your token at that time. Note that before this expiration date, you will be notified through your account's Message Center to remind you to renew your token.

To renew your token:

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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How does the sync process work between CA and eBay for Blocked Bidders?

When you block bidders via CA Complete or your eBay account, it will automatically sync into the other system.

Note that currently you can only sync up to 5,000 buyer IDs.

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How do I convert my ads to post to a different eBay marketplace?

There is not a way to assign an ad to a posting template of a different eBay marketplace. The best option here is to create a new ad that uses the appropriate posting template for the new marketplace.

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Does ChannelAdvisor support eBay Scheduled Listings?

The eBay Scheduled Listings functionality is available. While not relevant to most users, it can be useful for Daily Deal promotion listings. If you would like to use this functionality, please contact your Account Manager or the Customer Support team.

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How Does ChannelAdvisor handle eBay listings from another tool?

In short, ChannelAdvisor Complete cannot invoice orders that were listed outside of CA.
We will only invoice sales for items listed by our system. If the buyer buys an item listed by our system as well as another of your items for the same eBay account that was not listed by our system then the sale data will be imported for the item listed by us but you will likely get an alert in our system that we could not create the order as found on eBay because not all of the items are in our system.

Note that in some cases eBay splits up multiple purchases from one buyer into separate orders/invoices, mainly if the shippng methods are not the same between the 2+ sales. In such cases we would import the one sale listed by us and there would be no alert in our system for the other sale of the item not listed by our system.

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How can I add my skype details to my ebay listings?

In eBay directly go to My eBay > Preferences > Skype Preferences and click ?Add? to include a primary Skype name in your preferences and on the Skype Preferences page, click the ?Link a Skype Name? button. Once this is completed all future listings will have your skype details present.

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How do I remove the ChannelAdvisor token from eBay?

To sever the communication between CA and eBay or any other third party and eBay:

- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Third Party Authorizations.
- Click "Revoke authorization" next to the third party whose access you want removed.

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Can I setup automatic revisions for eBay listings?

Yes you can enable this feature in your eBay account settings:

1) Access Marketplaces > eBay > Settings > eBay Settings > Listings > Edit
2) Scroll to a section called "Revise Listings"
3) Check the box beside "Enable automatic inventory synchronization with open eBay listings"
4) Save and Exit

Once you have this enabled you can have automatic revisions sent to eBay. If you make changes to your SKU, Pricing etc they will revise on eBay within 24 hours.

If you want more information on this please access the link below:
https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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Is there a way to control the size of the image chooser?

There is currently no way to change the size of the image chooser. The image chooser is already a HTML encoded template tag and there is no way that this can be edited.

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What do I do in ChannelAdvisor if I renamed my eBay account?

It depends on what you did.

1) If you renamed your existing eBay account, no further action is needed since all the information on the back-end is still the same. We will automatically update this in our system the next time your eBay token is updated or renewed.

2) If you created a new eBay account (separate from your existing eBay account), you should add that new eBay account. Go to the Marketplaces > eBay > Settings > eBay Settings > eBay Credentials page and click "Add New". It is very important that you do not replace your existing eBay account because this would then break the integration between ChannelAdvisor and eBay for any existing open listings.

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Why are my items not listing to eBay when I have FBA quantity?

You may not be set up to post FBA items to eBay. You can see this by going to Inventory > Settings > Distribution Centers and clicking "DC to Site Mappings".
You will need to enable the appropriate marketplaces to be eligible fulfillment from the FBA quantity.

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Is it possible to do an export of the posting templates?

This feature is not available at this time. If you would like to see it added, please submit your request to our product managers by clicking the "Feedback" link in the top right corner of the platform.

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Can I have just a subset of my items automatically update using eBay Automatic Revision?

Yes, you can set a label on your items and configure your Automatic Revision setting to ignore items on that label.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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How can I resolve the error "The ad template body cannot contain more than 100000 characters"?

This is a system limit and there is no way to change this currently. However there are a couple of things you can do to get under the limit. The first is that blank spaces do count towards the limit, so the easiest thing is to just go through the code and remove any large blank spaces until you are under the limit.

The other option is to take advantage of template tags. If you have parts of your templates that will not ever change you can enter the code for that into a global template tag in Marketplaces > eBay > Settings > Template Tags page and then just mark that it contains HTML. Then just replace the code in your ad template with this one tag and it will dynamically pull in the code from the tag when it compiles the template.

Either of these options or a combination will help you to get under the character limit.

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How do I revise my eBay gallery image?

If your eBay gallery image is not showing on eBay, the best thing to do is to revise the image so the gallery image will re-generate. The one issue here is that if the gallery image was sent to eBay originally then you will need to revise the image to a different image first. The reason for this is that if there is no change, then eBay will not consider it a revision and will leave the image alone.

You can do this with the Automatic Revise setting by changing the image URL in the SKU (or reference a new tag in the posting template). Once that is saved, a revision will be triggered. Saving the posting template, even with no change, will queue the change detection and scan all ads/SKUs assigned to the template.

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Does ChannelAdvisor support the eBay "Good 'til Canceled" feature?

Yes, we do support the "Good 'til canceled" (GTC) duration on eBay Fixed Price listings. You will find this option on your eBay Schedules under Marketplaces > eBay > Schedules.

Your rating: None Average: 1.6 (7 votes)

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Does ChannelAdvisor Marketplaces support the "Get It Fast" eBay feature?

Yes, ChannelAdvisor Marketplaces does support the eBay "Get It Fast" feature. The eBay Get It Fast feature allows sellers to indicate on their listings that they will generally fulfill an order within 24 hours upon receipt of the payment. You can find more information on this feature at http://pages.ebay.com/getitfast/.

To use this option, just check the box for it in the shipping costs section of the site details page in your posting templates.

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Will my sales history be carried over to my next eBay listing?

For Fixed Price listings, sales history will be carried over from one listing to the next based on the following:

- If the new item is a multi quantity listing
- If the previous item was a multi quantity listing
- If the previous item had one or more sales (Last 14 days for a scheduled ad and last 60 days for a 'Post Now')
- If the previous item closed in last 7 days
- If the new item and previous item are using the same ad ID
- If the new ad has the same condition and category as the previous ad

You can find more about sales history and eBay's Best Match algorithm here:

- https://ssc.ChannelAdvisor.com/howto/relisting-items-ebay
- https://ssc.ChannelAdvisor.com/howto/optimizing-ebay-best-match-results

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