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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


Can I add a surcharge for Economy Shipping on eBay?
I am getting a Half.com error when listing to eBay.
How do you lock image width when you have multiple image widths and would like to use the image chooser?
Why is my SKU showing as open on all platforms but not in the All Products view?
Can you remove the second eBay category from a live listing?
Does ChannelAdvisor support the "Wait to Ship" status in Paypal as part of Paypal's Seller Protection on eBay program?
Is a comma separator accepted by eBay when displaying a price within a Business Rule in a European locale?
Would I be able to set up Sales Maximizer for eBay in ChannelAdvisor?
For eBay, it is possible to have static variations that the buyer must choose?
I want to stop selling on ebay but I have open eBay listings, what can I do?
Can I put an HTML form in my Ad Template to search my eBay Store?
Can I merge paid/unpaid eBay invoices?
How do I convert my ads to post to a different eBay marketplace?
What are eBay's requirements for an image?
Why am I getting an eBay error code 21916587 - Missing name in name-value list?
How can I view a list of eBay ads that have inventory available but are not live on eBay?
Is there a way to un-map eBay catalog information in bulk?
Will all eBay orders appear in CA or just paid eBay orders?
Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?
How do I re-validate my eBay Token?
With eBay Automatic Revision, how often are listings updated?
Why is my strike through pricing is not appearing in the eBay Store?
What is the maximum length of an item title for an eBay listing?
Is there way to view all SKUs that don't currently have an open listing on eBay?
Can I use business rules on my eBay posting template?

Can I add a surcharge for Economy Shipping on eBay?

For economy shipping on eBay under business policies, you cannot add a surcharge.

You can confirm this by going to My eBay > Business Policies then opening an existing policy or creating a new one. Under Economy Shipping, a surcharge cannot be added. See attached screenshot (https://nimbus.everhelper.me/client/notes/share/293439/Jqn2ZWBaipOG90TZMwIaZZVMz2wu09TL/)

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I am getting a Half.com error when listing to eBay.

eBay responded with the message:
Code: 17
Short Message: Item cannot be accessed.
Long Message: This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.

This error indicates that eBay has removed the original listing and they are not allowing us to use it as the source for a relist to carry over your sales history. You will have to submit your new listing as a new item rather than using the Relist feature.

In order to get it live without trying to relist against the old value that is not allowed, you can choose the "Do not use relist" option on the Post Now operation so that your new corrected listing can go live.

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How do you lock image width when you have multiple image widths and would like to use the image chooser?

Edit the width width:300px to your favorite size and the code below will resize the main image produced by the image chooser for up to ten images. Add the code to the html source for the ad template and preview a sku ad to confirm:

<style> #ICImage1, #ICImage2, #ICImage3, #ICImage4, #ICImage5, #ICImage6, #ICImage7, #ICImage8, #ICImage9, #ICImage10 {width:300px;}
</style>

When the image chooser puts the image in, it inserts an id. Essentially this code is styling each id.

In this particular example, the only dimension that is being constrained is the width, so all browsers will render the height variably to maintain the aspect ratio and not squish the image.

Please note that this code is asking you to make the size a set width or height.which may be a problem if you have any images that are really small. It could potentially stretch them if they are too much under the width or height constraint. Please also note, that images will be proportioned based on whichever constraint you use width or height in the code.

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Why is my SKU showing as open on all platforms but not in the All Products view?

If your SKU is showing as live on all platforms but not is not showing any open in your All Products view, the reason is that you have chosen to not allocate the quantity. For eBay, this would be determined by the "No, do not allocate quantity until a buyer purchases the item" setting on your schedules.

When you choose to not allocate, quantity is maintained in the Available column and is never moved to Open. This allows more flexibility when posting to multiple marketplaces and across multiple accounts. For more information on quantity allocation, please see:

- https://ssc.ChannelAdvisor.com/howto/quantity-allocation
- https://ssc.ChannelAdvisor.com/howto/managing-quantity-ebay-listings

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Can you remove the second eBay category from a live listing?

No. It is not possible to remove your second eBay category once the listing is live. This is an eBay limitation. This is because eBay charges an extra fee for adding a second eBay category to the listing, and eBay will not allow features where they charge an extra fee to be removed from a live listing.

While you can change the second eBay category to another category without any problems, removing it altogether will require that you:
1) Take actions to prevent the 2nd eBay category value from being sent in ChannelAdvisor. This may involve changing the mapping on the template or clearing out SKU level data.
2) Withdraw the live listing so that ChannelAdvisor can try to repost a brand new listing.

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Does ChannelAdvisor support the "Wait to Ship" status in Paypal as part of Paypal's Seller Protection on eBay program?

Yes, ChannelAdvisor does support the "Wait to Ship" status in Paypal, and we do this automatically for sellers.

When PayPal flags an order as "Wait to Ship", that order will not be marked as Payment Cleared in ChannelAdvisor until PayPal updates it. Thus, sellers should wait to ship an order until it has been marked as Payment Cleared in ChannelAdvisor.

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Is a comma separator accepted by eBay when displaying a price within a Business Rule in a European locale?

A comma separator is not accepted by eBay. For example if your listing an item to a French locale on eBay the business rule will return a value of 50,10. Since eBay still wants a decimal to be sent you would need to use the "REPLACE" function within your business rule to change the comma to a decimal.

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Would I be able to set up Sales Maximizer for eBay in ChannelAdvisor?

You can use the Sales Maximizer in conjunction with items posted from ChannelAdvisor. However, there is currently no direct integration through ChannelAdvisor for this feature. No changes are needed to the way you post items from ChannelAdvisor. All Sales Maximizer related information such as bundle relationships and order level discount information must be configured directly at eBay. All orders will be imported as usual, but with the discounted rates.

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For eBay, it is possible to have static variations that the buyer must choose?

For example, you have 2 skus that are of the same color but different sizes.
It is possible to force a variation listing to have both size and color as variations even though there may only be one value for color.

To do so, please submit a support request with a list of ALL of the item specifics fields you want to always be drop-down options, even when there is only a single value for the buyer to choose from. You need to specify every single one you want forced to always be a drop-down and there are some things we can change behind the scenes that will start doing that for future listings.

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I want to stop selling on ebay but I have open eBay listings, what can I do?

To stop selling on eBay you will need to complete the following in order:

1. Go to Marketplaces > eBay > Product Mapping > Ad, set the page size to 500 (bottom right corner of page), select all and click "Remove Schedule". This will stop new ads posting.

2. Go to the Marketplaces > eBay > Performance > Open Listings view, set the page size to 500 (bottom right corner of page), select all and click "Withdraw Listings". Complete this process for all open listings until there are 0 open listings in this view. This will remove any currently open eBay listings.

3. Ensure that all eBay orders in the Sales > Orders/Transactions > All Sales view are completed as these will not be updated once you complete step 4.

4. Once the above are all completed, go to Marketplaces > eBay > Settings > eBay Settings > eBay Credentials > Modify, and un-select all the checkboxes under "Available eBay Marketplaces" and click "Save".

Once all of the above are completed in that order, you will no longer be able to list items to eBay nor invoice eBay orders. Please ensure that this is exactly what you want to achieve before continuing.

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Can I put an HTML form in my Ad Template to search my eBay Store?

With the appropriate HTML code it is possible to put a form to search your eBay Store in your Ad Template. Below is some simple code that should help you set this up. Please note that you will need to enter your eBay Store name into the code, and you will also need to find and enter your eBay Store's ID number. The easiest way to find your store's ID number is to perform a search for the store name on stores.ebay.com, and hover over the URL to the store. Right click and select view properties to find the store URL with the store ID number. An example is:

http://www.stores.ebay.com/store=39713988

The number at the end of the URL should be your eBay Store ID number.

*************************************************************

<form name="search" method="get" action="http://search.stores.ebay.com/search/search.dll">
Search Our Store:
<input type="text" name="query" size="7">
<input type="submit" value="Go" width="20" height="16" border="0">
<input type="hidden" name="MfcISAPICommand" value="GetResult">
<input type="hidden" name="sid" value="ENTER STORE ID HERE">
<input type="hidden" name="store" value="ENTER STORE NAME HERE">
<input type="hidden" name="colorid" value="15">
<input type="hidden" name="fp" value="0">
<input type="hidden" name="srchdesc" value="y">
</form>

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Can I merge paid/unpaid eBay invoices?

When an invoice is marked as paid, it can not be merged with another invoice paid, or unpaid. The error received is:

"Cannot update invoice when payment is cleared"

It is also not recommended to merge any unpaid eBay orders. eBay's checkout will combine multiple orders by the same buyer if that buyer chooses to pay for them together. Combining them in CA before eBay does so will interrupt the order update process between eBay and CA, which can lead to errors in your Message Center and payment information not properly updating in the All Sales view.

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How do I convert my ads to post to a different eBay marketplace?

There is not a way to assign an ad to a posting template of a different eBay marketplace. The best option here is to create a new ad that uses the appropriate posting template for the new marketplace.

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What are eBay's requirements for an image?

eBay sets a number of requirements on images. These include, but are not necessarily limited to:

- All listings will be required to have a picture.
- Photos must be at least 500 pixels on the longest side of the picture.
- Borders around pictures, and text added to pictures, will no longer be allowed. Watermarks for attribution purposes only will continue to be allowed.
- When listing a used item, stock photos may no longer be used as the primary item photo for the listing. A catalog image can still be used. However, it can?t be used as the primary photo representing a non-new item for sale. Books, Movies, Music, and Video Game categories will be excluded from this requirement (with the exception of Video Game Consoles which will be required to adhere to this new requirement)

For full details, check eBay's documentation for the locale in which you are selling.

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Why am I getting an eBay error code 21916587 - Missing name in name-value list?

The error you are receiving is as follows:

"eBay responded with the message:
Code: 21916587
Short Message: Missing name in name-value list.
Long Message: Missing name in the variation specifics or variation specifics set."

This error can occur when there is a variation value missing in your setup. If you have configured an attribute named "Color" for 4 SKUs but had not input a Color value for one of those SKUs, this error would occur. Editing the data and inputting the missing value resolves this issue.

This error can also indicate that there is a mismatch with the information that is currently on eBay versus what we're trying to send to revise your live listing. In order to resolve this you will need to withdraw the listing and repost the ad with the 'Marketplace Relist' option disabled using the "Post Now" button found in the Ads view.

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How can I view a list of eBay ads that have inventory available but are not live on eBay?

Go to the Marketplaces > eBay > Product Mapping > Ads view. On the right click on "Create" beside "Filter By". Next give your filter a name create your filter as follows:

Inventory Quantity >= 1
And
(Inventory Qty Open = 0
and
Posting Template Name like ebay)

Finally click "Save and Exit".

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Is there a way to un-map eBay catalog information in bulk?

There is currently no way to do this in bulk.

You can, however, change the catalog mapping to something different. If you would like to change the catalog mapping, click on the link for the Ad ID to edit it , then click the "Catalog Item Information" tab within each ad. Information on this can be found on our Strategy and Support Center here:

https://ssc.ChannelAdvisor.com/howto/working-ebay-item-specifics#ads

It's important to note that catalog mapping is made at the SKU level, so there are occasions (moving from the Motors catalog to manual fitment) where unmapping at the ad level will not work. In that case, opening a Support ticket is necessary.

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Will all eBay orders appear in CA or just paid eBay orders?

All eBay orders, both paid and unpaid, will show in the Sales > Orders/Transactions > Orders page. Once a buyer wins an auction or commits to buy a fixed price item, an order will be created at eBay and imported into CA. Once the buyer goes through eBay's checkout and pays, payment and shipping information will be updated on the order.

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Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?

No. That is a violation of the eBay Duplicate Listing Policy and the duplicate listings will be blocked. If you would like to submit duplicates in that method you will want to disable the setting.

More information on the duplicate listing block can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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How do I re-validate my eBay Token?

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the link for the seller account you wish to re-validate under the "eBay User Name" column.
- Click the "Update Token" button.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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With eBay Automatic Revision, how often are listings updated?

Automatic revisions are not immediate, but should apply within a few hours. Accounts with a large number of open listings that make a large number of changes may take up to 24 hours to complete all updates at eBay, but most accounts should be able to finish within three hours. If you have made a change more than 24 hours ago and do not see it on the item and there is no error reported in the revise history information for the listing in Open Listings, please contact ChannelAdvisor Support so the situation can be investigated.

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Why is my strike through pricing is not appearing in the eBay Store?

Pricing fields appear differently in the eBay Store depending on how you have your posting template configured.

- If a value is configured for the Minimum Advertised Price field, the items won't show up with strike through pricing in the eBay Store.
- If a value is configured for the Strikethrough price field, the items will show up with strike through pricing in the eBay Store.

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What is the maximum length of an item title for an eBay listing?

The maximum length of a title for an eBay listing is 80 characters.

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Is there way to view all SKUs that don't currently have an open listing on eBay?

You can view SKUs that don't have an open listing on eBay by creating a filter in the All Products Beta View in Inventory. To do this navigate to Inventory > Products > All Products Beta. Click on the "Columns" Button. Add "Qty on eBay" column into the Visible Columns Section. Click on Save Filter. Then under the column "Qty on eBay" enter 0 and do a search and this will return a list of SKUs not listed on eBay. You can also export this file if needs be using Export Button at the top of the screen.

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Can I use business rules on my eBay posting template?

Yes, you can use business rules and lookup lists in the posting template's new editor. The new editor enables business policies, lookup lists, easier selection of product information fields, and item specifics from multiple categories to be configured on a single template, similar to our other marketplace templates.

The posting templates using legacy fields can still use advanced template tags to do calculations, which you can read more on here: http://ssc.ChannelAdvisor.com/howto/advanced-template-tags.

Alternatively, you can use business rules to alter the data during the inventory upload process.
Please see more on this here: http://ssc.ChannelAdvisor.com/howto/inventory/templates

If you are using the legacy posting templates and would like to upgrade to the new editor, go into your existing posting template and click the "View and modify your template in the new editor" link at the top of the page.

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