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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


Is there a way to control the size of the image chooser?
Can I block the duplicate fixed price listings with the eBay Duplicate Listing Block but allow duplicate auction listings to be submitted?
What do I do in ChannelAdvisor if I renamed my eBay account?
What does the error "adid is required" for an ad upload mean?
Will ChannelAdvisor show the commission fee taken by eBay and Paypal?
Why am I not able to import my eBay Store categories?
What happens to an eBay Ad after the SKU associated with it is Archived?
Where can I change our lead time to ship for our eBay listings?
Why can't I revise my eBay listing duration?
How can I bulk upload a fitment/compatibility list?
Will a second chance offer be left for bidders who bid under the reserve price?
What information will take precedence upon posting?
Do you support testing on the eBay Sandbox
Why are my items not listing to eBay when I have FBA quantity?
Is it possible to change a posting template from a fixed price format to auction format (or vice versa)?
How do I revise my Item title on eBay?
Why am I getting the eBay Error Message: A mixture of Self Hosted and EPS pictures are not allowed?
How do I re-validate my eBay Token?
Why does the price on the listing at eBay not match the price in the Open Listings view?
I am changing my eBay user name. What should I do?
What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?
What is the maximum length of an item title for an eBay listing?
How many eBay store categories can I have?
For eBay, it is possible to have static variations that the buyer must choose?
Where can I find a list of all eBay category numbers?

Is there a way to control the size of the image chooser?

There is currently no way to change the size of the image chooser. The image chooser is already a HTML encoded template tag and there is no way that this can be edited.

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Can I block the duplicate fixed price listings with the eBay Duplicate Listing Block but allow duplicate auction listings to be submitted?

No. The eBay Duplicate Listing Block applies equally to all eBay listings and formats. If you would like to submit and manage duplicate listings you will need to disable this option and manage them on your own.

More information on the duplicate listing block can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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What do I do in ChannelAdvisor if I renamed my eBay account?

It depends on what you did.

1) If you renamed your existing eBay account, no further action is needed since all the information on the back-end is still the same. We will automatically update this in our system the next time your eBay token is updated or renewed.

2) If you created a new eBay account (separate from your existing eBay account), you should add that new eBay account. Go to the Marketplaces > eBay > Settings > eBay Settings > eBay Credentials page and click "Add New". It is very important that you do not replace your existing eBay account because this would then break the integration between ChannelAdvisor and eBay for any existing open listings.

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What does the error "adid is required" for an ad upload mean?

This error occurs when you are creating an Ad Upload file (http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference) but you have not included the "Ad ID" column. This column is required if you are updating or creating ads. If you are only creating new ads, input a "0" for each sku. This will tell the system that you are creating a new ad for the SKU.

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Will ChannelAdvisor show the commission fee taken by eBay and Paypal?

No, currently ChannelAdvisor will not show or track the commission fee taken by eBay and Paypal. in order to see this you would need to log into your eBay or PayPal account.

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Why am I not able to import my eBay Store categories?

The most often overlooked reason that eBay Store categories cannot be imported is that the "eBay Fixed Price" marketplace is not enabled. Your eBay Store Categories are specifically tied to that "marketplace". Follow the steps below to ensure your settings are correct.

1. Visit Marketplaces > eBay > Settings > eBay Settings.
2. Click on the 'edit' link for eBay Marketplace Credentials.
3. On the next page, click on the Modify link in the Actions column.
4. Ensure "eBay Fixed Price" is selected.
5. Click Save.

Now you should be import the eBay Store categories.

Note that even if you are only listing on eBay Motors Fixed Price, you must still enable "eBay Fixed Price" in order to use the store category functionality

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What happens to an eBay Ad after the SKU associated with it is Archived?

When a SKU is archived, all associated ads will also be archived. You can find them under Marketplaces > eBay > Archived Ads. If the SKU is later restored, the ad will not be restored automatically and you will need to manually restore it or create a new ad.

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Where can I change our lead time to ship for our eBay listings?

It is the field called Handling Time on the posting template in the shipping section. eBay only allows certain values in that field: 0, 1, 2, 3, 4, 5, 10, 15, and 20.

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Why can't I revise my eBay listing duration?

eBay does not allow a change to the duration of a listing after that listing has been live for two hours. Additionally, GTC listings are never permitted to have a change to duration. You can find these and other revision restrictions here: http://pages.ebay.com/help/sell/revising_restrictions.html.

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How can I bulk upload a fitment/compatibility list?

This depends on two things:

- The format you're using for fitment.
- How you create your upload file.

There are two formats that can be used to add fitment information to an attribute in ChannelAdvisor so that it is accepted by eBay. The first is to use double carats (^^) to separate each entry and the other is to use a line break between each.

When using the ^^ method, all you need to do is submit each fitment entry separated by ^^. A benefit to using ^^ as your line break is that exporting manual fitment information on a SKU will not be missed as hard enters can cause values to be missed upon export.

If you are using line breaks, and creating your file using a spreadsheet program such as Microsoft Excel, you can hit Alt+Enter after entering each fitment value and then enter the next. This will put the next entry on a new line within that same cell.

If you are using a text editor to create your tab delimited file, you can put quotes around the field values with a carriage return after each so it looks something like this:

Inventory Number Attribute1Name Attribute1Value
FitmentTest1 Fitment "fitment1
fitment2"

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Will a second chance offer be left for bidders who bid under the reserve price?

Second chance offers will be left for any under bidders whose bid was above the threshold price you indicate in the Sales > Settings view. This can includes bids that were above the threshold but below the reserve price. If you do not want second chance offers left for these bidders, then you will want to set your second chance offer threshold price greater than or equal to your reserve price.

You can review and change your Second Chance Offer settings in ChannelAdvisor under Sales > Settings. Scroll to the "Second Chance Offer Settings" section and select the price that you want to use as the lower threshold from the drop-down menu.

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What information will take precedence upon posting?

Generally speaking, the hierarchy is:

- Ad
- Posting Template
- Account-level settings

For Item Specifics, the system will first attempt to use enabled account-level settings like Automatic Matching (https://ssc.ChannelAdvisor.com/howto/using-automatic-matching-ebay-item-specifics) and attempt to pull your values from the SKU level. However, if you have any item specifics configured on your posting templates, Automatic Matching will be disabled. You cannot use Automatic Matching in combination with template tags on your category-specific posting templates. Finally, any item specific information configured at the Ad level will override any template tags configured on your posting template AND your Automatic Matching setting.

One account-level setting unaffected by this hierarchy is "Enable Automatic Item Specifics creation for variations that are defined in inventory but are not in the default item specifics list from eBay" (https://ssc.ChannelAdvisor.com/howto/using-automatic-item-specifics-creation-ebay-variation-listings). This setting can be used in conjunction with Automatic Matching, template tags configured on your posting templates and Ad-level values.

Additionally, eBay Category and Store Category information configured at the ad level will override the values configured on your posting templates.

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Do you support testing on the eBay Sandbox

No we do not. The eBay sandbox is neither reliable nor comprehensive, with several features that don't work or work differently from the live site and require specialized knowledge to be successful in any form of testing. It is not a mirror image of the live eBay site, and as such is not completely valid for any form of system validation. Even with the elements that we use for our own development, frequently we have to do re-validation of that information against the live eBay site to make sure that things are working properly before opening it up to everyone.

If you wish to create listings for testing, you can do so through their live site. The official eBay policy about test listings is here:

http://pages.ebay.com/help/policies/listing-no-item.html

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Why are my items not listing to eBay when I have FBA quantity?

You may not be set up to post FBA items to eBay. You can see this by going to Inventory > Settings > Distribution Centers and clicking "DC to Site Mappings".
You will need to enable the appropriate marketplaces to be eligible fulfillment from the FBA quantity.

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Is it possible to change a posting template from a fixed price format to auction format (or vice versa)?

No, many different settings on the posting template can be edited, but you cannot change the posting format (or site name) of a template from Fixed Price to Auction format or from Auction format to Fixed Price. You will need to create a new posting template with the desired format instead.

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How do I revise my Item title on eBay?

To revise your listing's title, all you need to do is update the title in ChannelAdvisor. For variation listings, you would need to update your Parent SKU's title. Once this is done, as long as you have the Revise Listings sync enabled under Marketplaces > eBay > eBay Settings > Listings, we will attempt to update your listing automatically.

However, there are restrictions around when eBay will allow you to change your listing's title. You can revise a title on eBay live listing only if:

- no sales or bids have been made
- the item has more than 12 hours left before closing

If your listing does not meet those requirements, eBay will not allow the title to be revised per their restrictions here: http://pages.ebay.com/help/sell/revising_restrictions.html. The only way to change the item title in this case is to withdraw the live listing and list the item again.

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Why am I getting the eBay Error Message: A mixture of Self Hosted and EPS pictures are not allowed?

This generally happens when there are multiple images for a listing and the system goes through the process to send those images to eBay. The images get uploaded to eBay Picture Services (EPS) and then those EPS images are compared and applied to the open listing instead of the ones from your own servers or the CA servers. This mixture is not allowed but sometimes eBay can corrupt the image information behind the scenes and this is where it can get mixed.

Currently, the best option to correct this is to withdraw and relist the item.

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How do I re-validate my eBay Token?

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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Why does the price on the listing at eBay not match the price in the Open Listings view?

When the price is updated at eBay, we then go check to make sure it was properly applied to the item before the Open Listings view is updated. This may take a short period of time, but it allows for confirmation that the price change was properly applied. If eBay did not apply the pricing change, then further updates to the inventory item that use the same new price will still detect that a change needs to be submitted to eBay and will attempt the price revision again if the eBay Automatic Revision feature is enabled.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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I am changing my eBay user name. What should I do?

If an eBay account has simply had its name changed, no action is needed as all of the information on the back end is still the same. We will automatically update this in our system the next time the eBay token is updated or renewed. If you wish to update the token immediately::

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

Only if you are switching to a brand new account should you use the "Add New" option on the eBay Credentials page.

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What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?

This indicates a problem with the system interpreting your Ad Upload. It likely points to an issue with either the type of file you're uploading or the type of upload you're doing.

1. Ensure that you're uploading a tab-delimited file. Currently this is the only format we support for Ad Uploads.

2. Ensure that you're uploding the file from Marketplaces > eBay > Ads. You cannot upload an Ad Upload to Inventory > Products > Upload a File.

For more on Ad Uploads, see http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference.

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What is the maximum length of an item title for an eBay listing?

The maximum length of a title for an eBay listing is 80 characters.

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How many eBay store categories can I have?

Per eBay, the limit is 300 store categories.

http://pages.ebay.com/storefronts/faq.html

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For eBay, it is possible to have static variations that the buyer must choose?

For example, you have 2 skus that are of the same color but different sizes.
It is possible to force a variation listing to have both size and color as variations even though there may only be one value for color.

To do so, please submit a support request with a list of ALL of the item specifics fields you want to always be drop-down options, even when there is only a single value for the buyer to choose from. You need to specify every single one you want forced to always be a drop-down and there are some things we can change behind the scenes that will start doing that for future listings.

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Where can I find a list of all eBay category numbers?

You can find a list of eBay category numbers at the following link.

http://listings.ebay.com/pool1/listings/list/categories.html

Please keep in mind that you can only post to leaf categories. Thus you could post to "Computers/Tablets & Networking>Cables & Connectors>USB Cables, Hubs & Adapters", but you couldn't post to "Computers/Tablets & Networking>Cables & Connectors".

Additionally, if you contact Support we can send you the following for any category:
- The entire category tree
- Item specific information

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