Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page
ChannelAdvisor Complete » Marketplaces » eBay & Auctions »
eBay & Auctions QuestionsDoes blocking an item withdraw the associated eBay listing?Can I use eBay accounts in different countries in the same posting account?Is it possible to send a single child to eBay as a multi-variation listing?Not all my Fitment / Parts Compatibilities listing on eBay?Why can't I revise my eBay listing duration?How does the sync process work between CA and eBay for Blocked Bidders?Will a second chance offer be left for bidders who bid under the reserve price?Does ChannelAdvisor support eBay Scheduled Listings?How Does ChannelAdvisor handle eBay listings from another tool?How can I add my skype details to my ebay listings?How do I remove the ChannelAdvisor token from eBay?Can I setup automatic revisions for eBay listings?How do I override eBay's shipping calculations with a specific shipping amount for one buyer?How will data changes from eBay Automatic Revisions be shown on my listings?How do I require eBay to ask for a phone number?Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?I am changing my eBay user name. What should I do?What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?What locales are supported for eBay Strike Through Pricing?How can I resolve the error "The ad template body cannot contain more than 100000 characters"?How do I revise my eBay gallery image?Where can I find a list of all eBay category numbers?Why are my custom eBay Store categories not showing up correctly on eBay?How can I limit how many Second Chance Offers Marketplaces sends out?What is the eBay Stock Photo option?
Does blocking an item withdraw the associated eBay listing?
No. Blocking will only prevent your eBay ads from posting again; it will not withdraw your open listings. In order to end your listings, you will also need to withdraw the listings. This can be done from one of the following views using the "Withdraw Listings" button:return to menu
- Marketplaces > eBay > Open Listings
- Marketplaces > eBay > Ads
- Inventory > Products > All Products
Note that if using "Withdraw Listings" from the Inventory > Products > All Products view, this will also automatically block your SKU as well.
Can I use eBay accounts in different countries in the same posting account?
At this time, you cannot. You must use eBay accounts in the same locale as your posting account. You can request a new posting account here: http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-accountreturn to menu
Is it possible to send a single child to eBay as a multi-variation listing?
No, it is against eBay's rules to have a single child submitted as a variation listing. Thus, we require two or more child items to create a variation listing. When there is only one child available, it is submitted as an individual listing in accordance with eBay's policies.return to menu
Not all my Fitment / Parts Compatibilities listing on eBay?
When you submit manual fitment values to eBay, they will drop any that are invalid from the listing. As long as some fitment information is valid, the item will list with those that are accepted. In most cases, eBay will respond with a Warning message letting you know that some values have been dropped. You can find these warnings in Marketplaces > eBay > Listing Errors. If none are valid, an error preventing the listing from posting will be displayed in the Listing Errors view.return to menu
If you do receive these errors, you should check the official eBay Master Vehicle List to update your fitment values to what eBay will accept.
Why can't I revise my eBay listing duration?
eBay does not allow a change to the duration of a listing after that listing has been live for two hours. Additionally, GTC listings are never permitted to have a change to duration. You can find these and other revision restrictions here: http://pages.ebay.com/help/sell/revising_restrictions.html.return to menu
How does the sync process work between CA and eBay for Blocked Bidders?
When you block bidders via CA Complete or your eBay account, it will automatically sync into the other system. return to menu
Note that currently you can only sync up to 5,000 buyer IDs.
Will a second chance offer be left for bidders who bid under the reserve price?
Second chance offers will be left for any under bidders whose bid was above the threshold price you indicate in the Sales > Settings view. This can includes bids that were above the threshold but below the reserve price. If you do not want second chance offers left for these bidders, then you will want to set your second chance offer threshold price greater than or equal to your reserve price.return to menu
You can review and change your Second Chance Offer settings in ChannelAdvisor under Sales > Settings. Scroll to the "Second Chance Offer Settings" section and select the price that you want to use as the lower threshold from the drop-down menu.
Does ChannelAdvisor support eBay Scheduled Listings?
The eBay Scheduled Listings functionality is available. While not relevant to most users, it can be useful for Daily Deal promotion listings. If you would like to use this functionality, please contact your Account Manager or the Customer Support team.return to menu
How Does ChannelAdvisor handle eBay listings from another tool?
In short, ChannelAdvisor Complete cannot invoice orders that were listed outside of CA.return to menu
We will only invoice sales for items listed by our system. If the buyer buys an item listed by our system as well as another of your items for the same eBay account that was not listed by our system then the sale data will be imported for the item listed by us but you will likely get an alert in our system that we could not create the order as found on eBay because not all of the items are in our system.
Note that in some cases eBay splits up multiple purchases from one buyer into separate orders/invoices, mainly if the shippng methods are not the same between the 2+ sales. In such cases we would import the one sale listed by us and there would be no alert in our system for the other sale of the item not listed by our system.
How can I add my skype details to my ebay listings?
In eBay directly go to My eBay > Preferences > Skype Preferences and click ?Add? to include a primary Skype name in your preferences and on the Skype Preferences page, click the ?Link a Skype Name? button. Once this is completed all future listings will have your skype details present.return to menu
How do I remove the ChannelAdvisor token from eBay?
To sever the communication between CA and eBay or any other third party and eBay:return to menu
- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Third Party Authorizations.
- Click "Revoke authorization" next to the third party whose access you want removed.
Can I setup automatic revisions for eBay listings?
Yes you can enable this feature in your eBay account settings:return to menu
1) Access Marketplaces > eBay > Settings > eBay Settings > Listings > Edit
2) Scroll to a section called "Revise Listings"
3) Check the box beside "Enable automatic inventory synchronization with open eBay listings"
4) Save and Exit
Once you have this enabled you can have automatic revisions sent to eBay. If you make changes to your SKU, Pricing etc they will revise on eBay within 24 hours.
If you want more information on this please access the link below:
How do I override eBay's shipping calculations with a specific shipping amount for one buyer?
If you have a special case for a single user that needs different shipping rates than the standard calculation methods, you can override the shipping amount for that buyer by manually configuring the shipping rate for that order in your eBay account. This is only available before the buyer has completed the eBay Checkout process. In order to apply a special rate for the transaction:return to menu
* Go to the seller's My eBay at ebay.com and find the specific transaction
* Click the "Send Invoice To Buyer" option
* Select the approrpiate shipping option and enter the amount for shipping/postage
The buyer will receive an email from eBay with a link for the eBay Checkout. When they follow that link and go through the checkout process, the special shipping rate will be applied to the transaction. That shipping carrier option and rate will be imported with the order details into your ChannelAdvisor order record.
How will data changes from eBay Automatic Revisions be shown on my listings?
The listing on eBay will be noted that it has been changed. You can see on the eBay listing page that there is a link for View All Revisions at the top of the description that will tell you which elements on a listing have been modified. The values are not shown, but the specific fields that have been modified are displayed. return to menu
More details on the eBay Revision link can be found here:
More information on the eBay Automatic Revision feature can be found here:
How do I require eBay to ask for a phone number?
This setting must be configured directly in your eBay account.return to menu
- Log into your eBay account.
- Go to My eBay > Account > Site Preferences > Shipping Preferences.
- Select the option "Require phone number for shipping".
When a buyer goes through checkout, they will be required to provide a phone number. That number will automatically be imported into CA along with the order.
Within eBay category selection tool, what does the numbers in the parentheses of a category option mean?
When using the eBay category selection tool on ad or posting template, what is the meaning of the numbers in the parentheses of a category option?return to menu
For example, you select the following eBay category string:
Clothing, Shoes & Accessories >> Men's Shows >> Boots (1)
What is the meaning of the (1)?
This means that particular eBay category option supports variation listings.
At the bottom of the eBay category selection tool, you will see the "Individual Category Information" section that states the meaning of each number:
1. Supports Variation Listings
2. Supports Fitment Listings if using manual fitment, the maximum number of fitments is in 
3. Is a Value Category can only be listed in one category and must use catalog if available
4. Supports catalog listings
5. Requires catalog listings
I am changing my eBay user name. What should I do?
If an eBay account has simply had its name changed, no action is needed as all of the information on the back end is still the same. We will automatically update this in our system the next time the eBay token is updated or renewed. If you wish to update the token immediately::return to menu
- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.
Only if you are switching to a brand new account should you use the "Add New" option on the eBay Credentials page.
What does the error "Unrecognized field name: Ad ID,SKU,Ad Title,Ad Template,Posting Template,Ad Schedule,Category1,Category2,eBayStoreCategory1,eBayStoreCategory2" mean?
This indicates a problem with the system interpreting your Ad Upload. It likely points to an issue with either the type of file you're uploading or the type of upload you're doing. return to menu
1. Ensure that you're uploading a tab-delimited file. Currently this is the only format we support for Ad Uploads.
2. Ensure that you're uploding the file from Marketplaces > eBay > Ads. You cannot upload an Ad Upload to Inventory > Products > Upload a File.
For more on Ad Uploads, see http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference.
What locales are supported for eBay Strike Through Pricing?
This is currently only supported on eBay US, AU, CA, UK, and DE.return to menu
How can I resolve the error "The ad template body cannot contain more than 100000 characters"?
This is a system limit and there is no way to change this currently. However there are a couple of things you can do to get under the limit. The first is that blank spaces do count towards the limit, so the easiest thing is to just go through the code and remove any large blank spaces until you are under the limit. return to menu
The other option is to take advantage of template tags. If you have parts of your templates that will not ever change you can enter the code for that into a global template tag in Marketplaces > eBay > Settings > Template Tags page and then just mark that it contains HTML. Then just replace the code in your ad template with this one tag and it will dynamically pull in the code from the tag when it compiles the template.
Either of these options or a combination will help you to get under the character limit.
How do I revise my eBay gallery image?
If your eBay gallery image is not showing on eBay, the best thing to do is to revise the image so the gallery image will re-generate. The one issue here is that if the gallery image was sent to eBay originally then you will need to revise the image to a different image first. The reason for this is that if there is no change, then eBay will not consider it a revision and will leave the image alone. return to menu
You can do this with the Automatic Revise setting by changing the image URL in the SKU (or reference a new tag in the posting template). Once that is saved, a revision will be triggered. Saving the posting template, even with no change, will queue the change detection and scan all ads/SKUs assigned to the template.
Where can I find a list of all eBay category numbers?
You can find a list of eBay category numbers at the following link. return to menu
Please keep in mind that you can only post to leaf categories. Thus you could post to "Computers/Tablets & Networking>Cables & Connectors>USB Cables, Hubs & Adapters", but you couldn't post to "Computers/Tablets & Networking>Cables & Connectors".
Additionally, if you contact Support we can send you the following for any category:
- The entire category tree
- Item specific information
Why are my custom eBay Store categories not showing up correctly on eBay?
If your custom Store Categories for eBay are not displaying correctly on eBay, then it usually means that your eBay store settings are set up to display the eBay categories instead of your custom store categories. You can change this within your eBay account.return to menu
This can be done by going to your My eBay page and then go to:
Manage My Store>See More (Under store recommendations)>Then click the "change" link next to the "Use eBay categories to automatically categorize and display listings in your Storefront." option. Finally, select Store categories instead of eBay categories.
How can I limit how many Second Chance Offers Marketplaces sends out?
Anyone whose bid is above the threshold you've configured for Second Chance Offers will get the SCO at the price he/she bid for the item. The only way to limit the number of Second Chance Offers that are sent out is to limit the quantity of items available in your account. return to menu
That being the case, in order to make sure only one Second Chance Offer goes out for an item, you would need to have only a quantity of 2 for that SKU (1 for the actual listing and 1 for the Second Chance Offer).
What is the eBay Stock Photo option?
You can choose to use the eBay Stock photo option for the gallery image in the settings of the posting template. What this will do is take a stock photo from eBay's system for the item you are posting based on the search criteria you specify in the pre-filled item specifics for that ad. In the posting template settings, you will need to check the box for "Use Stock Photo For Gallery?" located in the "eBay Pre-filled Item Specifics (Catalog)" section. If you do not wish to use the Stock Photo option then you can leave this option unselected and use the normal gallery option with any image you wish to use.return to menu