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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


Can I use JavaScript in my ad templates?
How is the delivery time on eBay calculated?
How can I create a label that will show me the SKUs that are not on a specific label?
Can I put an HTML form in my Ad Template to search my eBay Store?
How do I convert my ads to post to a different eBay marketplace?
Can I make bulk updates to my eBay posting templates?
How can I view a list of eBay ads that have inventory available but are not live on eBay?
What is the maximum number of eBay accounts per ChannelAdvisor account.
Will all eBay orders appear in CA or just paid eBay orders?
With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?
Why is the API creating duplicate eBay ads?
Can I have just a subset of my items automatically update using eBay Automatic Revision?
Can I use more than one Product Identifier to match my items to the eBay catalog?
What locales are supported for eBay Strike Through Pricing?
What eBay Motors Marketplaces are supported by ChannelAdvisor?
How to identify orders consolidated by the Order Consolidation Setting for eBay
Does ChannelAdvisor support the "Wait to Ship" status in Paypal as part of Paypal's Seller Protection on eBay program?
Is a comma separator accepted by eBay when displaying a price within a Business Rule in a European locale?
Can I add a surcharge for Economy Shipping on eBay?
Does ChannelAdvisor automatically withdraw eBay UPI Disputes?
If you submit any eBay Store Categories they must pre-exist in the system / eBay Store Category could not be found
Can I upload a bulk ad file via FTP?

What are the limits on child items in a variation listing?
Why is the button not showing to import eBay Categories in the settings page?

Can I use JavaScript in my ad templates?

Some JavaScript is allowed, but this is determined by eBay. You can find their code policy here: http://pages.ebay.com/help/policies/listing-javascript.html.

You can test it by using the Sell Your Item form in eBay and pasting your code there. If an error occurs, they will not allow the code.

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How is the delivery time on eBay calculated?

The delivery time displayed on eBay is made up from the handling time specified on the posting template and the expected delivery time for the carrier selected.
This is shown when you select a carrier on the posting template too.

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How can I create a label that will show me the SKUs that are not on a specific label?

Go to the Inventory > Products > All Products view. On the right click on "Create" beside "Filter By". Next give your filter a name create your filter as follows:

Inventory Not Assigned To Label Name

like

[Insert Label Name Here]

Finally click "Save and Exit".

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Can I put an HTML form in my Ad Template to search my eBay Store?

With the appropriate HTML code it is possible to put a form to search your eBay Store in your Ad Template. Below is some simple code that should help you set this up. Please note that you will need to enter your eBay Store name into the code, and you will also need to find and enter your eBay Store's ID number. The easiest way to find your store's ID number is to perform a search for the store name on stores.ebay.com, and hover over the URL to the store. Right click and select view properties to find the store URL with the store ID number. An example is:

http://www.stores.ebay.com/store=39713988

The number at the end of the URL should be your eBay Store ID number.

*************************************************************

<form name="search" method="get" action="http://search.stores.ebay.com/search/search.dll">
Search Our Store:
<input type="text" name="query" size="7">
<input type="submit" value="Go" width="20" height="16" border="0">
<input type="hidden" name="MfcISAPICommand" value="GetResult">
<input type="hidden" name="sid" value="ENTER STORE ID HERE">
<input type="hidden" name="store" value="ENTER STORE NAME HERE">
<input type="hidden" name="colorid" value="15">
<input type="hidden" name="fp" value="0">
<input type="hidden" name="srchdesc" value="y">
</form>

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How do I convert my ads to post to a different eBay marketplace?

There is not a way to assign an ad to a posting template of a different eBay marketplace. The best option here is to create a new ad that uses the appropriate posting template for the new marketplace.

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Can I make bulk updates to my eBay posting templates?

Yes, this can be done by a member of support.

In order for us to do this, you must change one posting template as an example, and then open a support case stating what changes you would like applied to all templates giving the changed template as an example.

Please note, that if you have automatic revisions enabled, then all your live eBay items will be updated with changes. Depending on how many items you have live, these changes can take up to 24 hours to process.

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How can I view a list of eBay ads that have inventory available but are not live on eBay?

Go to the Marketplaces > eBay > Product Mapping > Ads view. On the right click on "Create" beside "Filter By". Next give your filter a name create your filter as follows:

Inventory Quantity >= 1
And
(Inventory Qty Open = 0
and
Posting Template Name like ebay)

Finally click "Save and Exit".

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What is the maximum number of eBay accounts per ChannelAdvisor account.

In a single ChannelAdvisor posting account you can have up to 6 eBay accounts running at any single time. These are configured under Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.

If you sell using more than 6 eBay accounts, you will need to request an additional ChannelAdvisor posting account. Please follow this link to request for more posting account. http://ssc.ChannelAdvisor.com/support/common-requests/request-new-posting-account

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Will all eBay orders appear in CA or just paid eBay orders?

All eBay orders, both paid and unpaid, will show in the Sales > Orders/Transactions > Orders page. Once a buyer wins an auction or commits to buy a fixed price item, an order will be created at eBay and imported into CA. Once the buyer goes through eBay's checkout and pays, payment and shipping information will be updated on the order.

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With the eBay Duplicate Listing Block enabled, can I have both an auction and a fixed price listing?

Yes, one listing of each listing type is allowed to post when you have this setting enabled. However, eBay's duplicate listing policy varies from site to site so you will want to verify the rules for the region in which you're listing. For example, eBay US and UK will not allow both a fixed price and an auction with a Buy It Now price for the same item but eBay AU will.

More information on the duplicate listing block in CA can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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Why is the API creating duplicate eBay ads?

The API call does not have the functionality to detect and prevent the creation of duplicate ads for eBay. You are fully responsible for the creation of ads.

We have created an SSC page to help you identify and remove duplicate eBay listings if you have created any in your account:

http://ssc.ChannelAdvisor.com/howto/identify-and-remove-duplicate-ebay-listings-0

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Can I have just a subset of my items automatically update using eBay Automatic Revision?

Yes, you can set a label on your items and configure your Automatic Revision setting to ignore items on that label.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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Can I use more than one Product Identifier to match my items to the eBay catalog?

Yes, you can use more than one template tag in the Product Identifier field to use two terms to search the eBay catalog.
For example, you can use the following format {{ITEMMPN}} {{ITEMBRAND}} (note the space between the two template tags).
If the SKU's brand was "Canon" and the MPN was "Powershot A85", then this would search for "Canon Powershot A85" to try and match to the item in the eBay catalog.

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What locales are supported for eBay Strike Through Pricing?

This is currently only supported on eBay US, AU, CA, UK, and DE.

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What eBay Motors Marketplaces are supported by ChannelAdvisor?

ChannelAdvisor currently supports the following eBay marketplaces for eBay Motors:

eBay United States
eBay United Kingdom
eBay Australia
eBay Germany

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How to identify orders consolidated by the Order Consolidation Setting for eBay

Orders that have been affected by the Order Consolidation Setting automatically have an "OrderConsolidated" tag applied to them. The following steps can be used in our new Orders page to identify all orders that have this tag.

1. Go to Sales>Orders/Transactions>Orders
2. Make sure you're on the new interface for this page. You can confirm this by looking for a link at the top-right saying "View old version of this page". If you're using the old interface, the link on the right side will say "Switch to new page".
3. Click the "Columns" button, then add the "Private Notes" field to the selected columns.
4. Add "Order Tag" as a search field, and filter for tags that contain the text "OrderConsolidated".
5. This will return a list of consolidated orders. The Private Notes column shows the date and a list of invoices that were consolidated into each order.

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Does ChannelAdvisor support the "Wait to Ship" status in Paypal as part of Paypal's Seller Protection on eBay program?

Yes, ChannelAdvisor does support the "Wait to Ship" status in Paypal, and we do this automatically for sellers.

When PayPal flags an order as "Wait to Ship", that order will not be marked as Payment Cleared in ChannelAdvisor until PayPal updates it. Thus, sellers should wait to ship an order until it has been marked as Payment Cleared in ChannelAdvisor.

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Is a comma separator accepted by eBay when displaying a price within a Business Rule in a European locale?

A comma separator is not accepted by eBay. For example if your listing an item to a French locale on eBay the business rule will return a value of 50,10. Since eBay still wants a decimal to be sent you would need to use the "REPLACE" function within your business rule to change the comma to a decimal.

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Can I add a surcharge for Economy Shipping on eBay?

For economy shipping on eBay under business policies, you cannot add a surcharge.

You can confirm this by going to My eBay > Business Policies then opening an existing policy or creating a new one. Under Economy Shipping, a surcharge cannot be added. See attached screenshot (https://nimbus.everhelper.me/client/notes/share/293439/Jqn2ZWBaipOG90TZMwIaZZVMz2wu09TL/)

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Does ChannelAdvisor automatically withdraw eBay UPI Disputes?

ChannelAdvisor does not automatically withdraw eBay disputes once the customer submits payment. You will have to manually withdraw the dispute.

- Go to Sales > Orders/Transactions > eBay Unpaid Items.
- Click the Dispute Details icon for the order in question. This should open the Dispute Details page of the order.
- Click the "Withdraw Dispute" link and save your changes when you are done.

For more on eBay disputes, please see http://ssc.ChannelAdvisor.com/howto/ebay-unpaid-items.

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If you submit any eBay Store Categories they must pre-exist in the system / eBay Store Category could not be found

"If you submit any eBay Store Categories they must pre-exist in the system. You submitted XX > XXX > XX."

When you get this inventory upload error you'll want to check and make sure that the eBay Store Category name you're submitting is exactly the same as the eBay Store Category name in our system under:

Marketplaces > eBay > Settings > eBay Settings > eBay Stores Categories

If you're off by a symbol, letter, or space, you'll get this error.

One good trick for finding extra spaces is to follow these steps:
1) Create a test ad manually in the UI.
2) For the test ad, select the eBay store category from drop-down.
3) From the 'Ads' view, export the eBay store category information for that ad.
4) Copy and paste the eBay store category name from the export into a textpad editor like Notepad++
5) Copy and paste the eBay store category name from under eBay settings and compare the two. If you turn the 'Show All Characters' feature you can more easily see spacing differences.

Should you find a difference and need to edit your eBay Store Category name, you can do so through your eBay account and then re-import them into CA. Once that has completed, retry your upload.


--------------------------------
eBay Store Category "XX > XX> XXX" could not be found.

If you are using multiple eBay usernames with the same ChannelAdvisor posting account and get this error, please check the following:

1) Go to Marketplaces > eBay > Product Mapping > Posting Templates and open the posting template.
2) Look to see what eBay Seller Account is associated with the posting template
3) Go to Marketplaces > eBay > Settings > eBay Settings > eBay Stores Categories and make sure that the eBay store category value being submitted is associated with the same eBay Seller Account.

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Can I upload a bulk ad file via FTP?

Yes, bulk ad uploads can be uploaded via FTP. Please place the file in the 'Ads' folder in the FTP directory.

More can be found on this file type here: http://ssc.ChannelAdvisor.com/howto/bulk-ad-upload-field-reference#

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What are the limits on child items in a variation listing?

eBay has set limits of 5 dimensions, 60 options per dimension, and a total limit of 250 child variations per eBay listing. A dimension is an attribute such as size, color, width, etc. and within each dimension, you can have up to 60 values (i.e. 60 colors).

For example, if you're selling shoes, you could have have up to 5 different variation dimensions such as Color, Size, Width, Material, and Style. But, since you can only have 250 TOTAL children, you couldn't have 60 values in each of the five dropdowns as that would take you over the limit. If you have more than the allowable limits then you will need to adjust your inventory accordingly.

For more information, please see:

- http://ssc.ChannelAdvisor.com/howto/using-variation-listings-ebay
- http://pages.ebay.com/help/sell/listing-variations.html

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Why is the button not showing to import eBay Categories in the settings page?

The way our system is designed, stores-related settings are tied specifically to the "eBay Fixed Price" marketplace. You will need to enable "eBay Fixed Price" marketplace for your locale, even if you only sell on eBay Motors Fixed Price.

Under Marketplaces > eBay > Settings > eBay Settings view and click in the edit link beside eBay Marketplace Credentials. Then click on the Modify link under the Actions column, enable "eBay Fixed Price" and Save.

Once saved, you will then be able to import your store categories.

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