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Frequently Asked Questions

Our support team has provided answers to some of the most frequently asked questions below. If you are having a problem, you can navigate to solutions on a specific topic below or search all the solutions. To search all the solutions use the Search box in the upper right of the page

ChannelAdvisor Complete » Marketplaces » eBay & Auctions »



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eBay & Auctions Questions


How can I turn off the eBay Auctions Counter on my listings?
Can I revise the Auction Title on eBay?
Where is the price pulled from for eBay Variation Listings?
How do I match an item using an ePID?
Is there a way to export the eBay Catalog Information for my products?
Why is the API creating duplicate Ads for eBay?
I use the eBay Automatic Revision feature. Why was the data not updated on my listing?
Can I use more than one Product Identifier to match my items to the eBay catalog?
Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.
Can I use JavaScript in my ad templates?
How is the delivery time on eBay calculated?
How can I create a label that will show me the SKUs that are not on a specific label?
Why are my eBay marketplace account settings expired and how can I fix it?
How many bidders can I block on eBay?
How do I convert my ads to post to a different eBay marketplace?
Can I use business rules on my eBay posting template?
Why is Immediate Payment not combining orders on eBay?
How long do I have to file a dispute for an eBay order?
Can I make bulk updates to my eBay posting templates?
Why am I getting an eBay error code 21916587 - Missing name in name-value list?
Is there a way to un-map eBay catalog information in bulk?
Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?
With eBay Automatic Revision, how often are listings updated?
How do you remove eBay credentials from a posting account?
Why is my strike through pricing is not appearing in the eBay Store?

How can I turn off the eBay Auctions Counter on my listings?

You can turn this off by going to Marketplaces > eBay > Settings > eBay Settings > eBay Auctions Counter and then clicking on the Invisible option and then click Save.

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Can I revise the Auction Title on eBay?

Yes, but eBay puts restrictions on when the title of a live listing can be revised. A title cannot be revise if:

- there have been sales on the listing
- there are any pending bids
- the listing ends within 12 hours

You can see this and more restrictions to eBay revisions here: http://pages.ebay.com/help/sell/revising_restrictions.html.

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Where is the price pulled from for eBay Variation Listings?

For eBay Variation Listings the item price is pulled from the child SKUs rather than the parent SKU.

Child items may have different values for price. The price for each child item will be based on the Sale Price configured on your posting template. When showing the buyer the item page for the first time, eBay will show them the lowest price for any of the options that are currently available. When the buyer selects their exact child item in the available dropdown menu, the price for that child item will be shown, whether it is different or not.

For more information please see http://ssc.ChannelAdvisor.com/howto/using-variation-listings-ebay.

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How do I match an item using an ePID?

You can use your ePID with the standard catalog lookup functionality in your posting template. While it is not necessary to manually look up an ePID to list an item in the eBay catalog, some sellers prefer to do that to ensure they have the correct item. If you choose to do that, just configure the ePID in the catalog search term item and it will work the same.

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Is there a way to export the eBay Catalog Information for my products?

Go to Marketplaces > eBay > Product Mapping > eBay Catalog Mapping.

Click the "Export eBay Catalog SKU Mapping Data" link and on the next page choose the fields you require and click "Export".

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Why is the API creating duplicate Ads for eBay?

The API call does not have the functionality to detect duplicate ads for eBay. You are fully responsible for the creation of ads.

We have created an SSC page to help you identify and remove duplicate eBay listings if you have created any in your account:

http://ssc.ChannelAdvisor.com/howto/identify-and-remove-duplicate-ebay-listings-0

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I use the eBay Automatic Revision feature. Why was the data not updated on my listing?

In order for your listing to be updated, the change you made must have been done after the Revise Listings inventory sync feature was enabled. Also, if the revision was failed by eBay then you will not see any of the listing data update. You can see any errors returned by eBay on revisions by going to Marketplaces > eBay > Open Listings, searching for the listing or SKU and then clicking on the first icon in the Status column. This will bring up a log of the revision attempts for that item.

More information on the eBay Automatic Revision feature can be found here:

https://ssc.ChannelAdvisor.com/howto/revising-open-listing

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Can I use more than one Product Identifier to match my items to the eBay catalog?

Yes, you can use more than one template tag in the Product Identifier field to use two terms to search the eBay catalog.
For example, you can use the following format {{ITEMMPN}} {{ITEMBRAND}} (note the space between the two template tags).
If the SKU's brand was "Canon" and the MPN was "Powershot A85", then this would search for "Canon Powershot A85" to try and match to the item in the eBay catalog.

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Why do MPN, Brand and UPC (Product Identifier section) disappear from an eBay listing?.

The information configured in the Product Identifier section of your posting template is provided to eBay, but they don't always show it to buyers. They use it for their own cataloging and other elements like Google Shopping behind the scenes, but it's not exposed in the UI like a normal item specific field. If the values happen to match item specific fields and are set up for automatic matching then we'll provide those as item specifics as well and eBay will show them as an item specific, but they don't use the catalog values to generate anything for a user display.

Since eBay controls how all of that is displayed, it is best for a user to include that information in their ad template so they know it's going to be shown in their description.

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Can I use JavaScript in my ad templates?

Some JavaScript is allowed, but this is determined by eBay. You can find their code policy here: http://pages.ebay.com/help/policies/listing-javascript.html.

You can test it by using the Sell Your Item form in eBay and pasting your code there. If an error occurs, they will not allow the code.

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How is the delivery time on eBay calculated?

The delivery time displayed on eBay is made up from the handling time specified on the posting template and the expected delivery time for the carrier selected.
This is shown when you select a carrier on the posting template too.

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How can I create a label that will show me the SKUs that are not on a specific label?

Go to the Inventory > Products > All Products view. On the right click on "Create" beside "Filter By". Next give your filter a name create your filter as follows:

Inventory Not Assigned To Label Name

like

[Insert Label Name Here]

Finally click "Save and Exit".

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Why are my eBay marketplace account settings expired and how can I fix it?

In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". This token is the link between eBay and CA and when it's not valid, listings cannot post and orders will not be imported. This token expires every 18 months, so you will need to renew your token at that time. Note that before this expiration date, you will be notified through your account's Message Center to remind you to renew your token.

To renew your token:

- Go to Marketplaces > eBay > eBay Settings > eBay Marketplace Credentials.
- Click the "Modify" link under "Actions".
- Beside "Token:", click the "here" link to update your token.
- You will be redirected to eBay. Enter your User ID and Password.
- Click the "I Agree" button.
- You will then be redirected back to CA. You may need to re-enter your password.
- Click the "Save" button.

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How many bidders can I block on eBay?

eBay will currently allow you to block up to 5,000 buyer IDs.

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How do I convert my ads to post to a different eBay marketplace?

There is not a way to assign an ad to a posting template of a different eBay marketplace. The best option here is to create a new ad that uses the appropriate posting template for the new marketplace.

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Can I use business rules on my eBay posting template?

No, business rules are currently not supported with our eBay posting templates.

You can use the advanced template tags to do calculations, which you can read more on here: http://ssc.ChannelAdvisor.com/howto/advanced-template-tags.

Alternatively, you can use business rules to alter the data during the inventory upload process.
Please see more on this here: http://ssc.ChannelAdvisor.com/howto/inventory/templates

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Why is Immediate Payment not combining orders on eBay?

Immediate Payment cannot support invoice consolidation of multiple items into an order unless the buyer uses the eBay shopping cart. If you offer a discount on multiple item shipping or promotions for purchases above a certain dollar amount, buyers may not realize how to combine multiple items in order to qualify. Immediate Payment purchases process individually. Buyers that use the eBay shopping cart can combine purchases into a single order, but those that use the Buy It Now option must go through checkout and pay for them individually.

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How long do I have to file a dispute for an eBay order?

This depends on the type of dispute you wish to file.

Unpaid Item Disputes (i.e. The buyer has not paid for the item.): 32 days
Mutually Agreed Disputes (i.e. We have both agreed not to complete the transaction): 45 days

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Can I make bulk updates to my eBay posting templates?

Yes, this can be done by a member of support.

In order for us to do this, you must change one posting template as an example, and then open a support case stating what changes you would like applied to all templates giving the changed template as an example.

Please note, that if you have automatic revisions enabled, then all your live eBay items will be updated with changes. Depending on how many items you have live, these changes can take up to 24 hours to process.

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Why am I getting an eBay error code 21916587 - Missing name in name-value list?

The error you are receiving is as follows:

"eBay responded with the message:
Code: 21916587
Short Message: Missing name in name-value list.
Long Message: Missing name in the variation specifics or variation specifics set."

This error can occur when there is a variation value missing in your setup. If you have configured an attribute named "Color" for 4 SKUs but had not input a Color value for one of those SKUs, this error would occur. Editing the data and inputting the missing value resolves this issue.

This error can also indicate that there is a mismatch with the information that is currently on eBay versus what we're trying to send to revise your live listing. In order to resolve this you will need to withdraw the listing and repost the ad with the 'Marketplace Relist' option disabled using the "Post Now" button found in the Ads view.

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Is there a way to un-map eBay catalog information in bulk?

There is currently no way to do this in bulk.

You can, however, change the catalog mapping to something different. If you would like to change the catalog mapping, click on the link for the Ad ID to edit it , then click the "Catalog Item Information" tab within each ad. Information on this can be found on our Strategy and Support Center here:

https://ssc.ChannelAdvisor.com/howto/working-ebay-item-specifics#ads

It's important to note that catalog mapping is made at the SKU level, so there are occasions (moving from the Motors catalog to manual fitment) where unmapping at the ad level will not work. In that case, opening a Support ticket is necessary.

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Can I submit a single fixed price listing from each of multiple eBay accounts configured in a single posting account while the Duplicate Listing Block setting is enabled?

No. That is a violation of the eBay Duplicate Listing Policy and the duplicate listings will be blocked. If you would like to submit duplicates in that method you will want to disable the setting.

More information on the duplicate listing block can be found here:

https://ssc.ChannelAdvisor.com/howto/avoiding-duplicate-listings-ebay

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With eBay Automatic Revision, how often are listings updated?

Automatic revisions are not immediate, but should apply within a few hours. Accounts with a large number of open listings that make a large number of changes may take up to 24 hours to complete all updates at eBay, but most accounts should be able to finish within three hours. If you have made a change more than 24 hours ago and do not see it on the item and there is no error reported in the revise history information for the listing in Open Listings, please contact ChannelAdvisor Support so the situation can be investigated.

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How do you remove eBay credentials from a posting account?

- Go to Marketplaces>eBay>Settings>eBay Settings.
- Click 'Modify' under the 'Actions' column.
- Un-check all the marketplaces (eBay Auction US, eBay Fixed Price US, etc...) shown.
- Click 'Save'.

Note that this will delete any posting templates and ads in CA associated with that particular eBay user ID.

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Why is my strike through pricing is not appearing in the eBay Store?

Pricing fields appear differently in the eBay Store depending on how you have your posting template configured.

- If a value is configured for the Minimum Advertised Price field, the items won't show up with strike through pricing in the eBay Store.
- If a value is configured for the Strikethrough price field, the items will show up with strike through pricing in the eBay Store.

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