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ChannelAdvisor Complete » Sales »
Sales QuestionsShould I disable the WebLink feature in my Authorize.Net account?Why are my Authorize.net transactions failing with improperly formatted results?What are the different Authorize.net AVS response codes?When using checkout preview, where is the purchase price pulled from?Can I remove the Shipping Address fields from the checkout?My buyers are getting an error (SECTOKEN) when using PayPal Express Checkout. What should I do?How do I set up promotional shipping for my eBay items?Is the shipping rate configured on my posting template what buyers will be charged?Where can I add a payment address to my checkout for check or money order payments?I am not getting the phone number for PayPal Express Checkout purchases. How do I require a buyer to provide a phone number?Can I split a completed Amazon order in CA into multiple orders?I allow buyers to pay using specific options. How do I support that with eBay?How can I display checkout instructions for money order and check type payments?Does ChannelAdvisor auto archive invoices?Can you use a template tag for an upsell items price?Will all eBay orders appear in CA or just paid eBay orders?Does eBay Checkout support promotion codes?How do I remove the coupon code box in CA Checkout?How can a buyer change the payment option they originally selected in checkout?What does the "You do not have permission to make this API call." error message mean?What are some of the differences between the old checkout and the new one-page checkout?How do I make the eBay shipping options match the shipping carrier/class options in my ChannelAdvisor account?How do I remove the language options from the top of checkout?When will payment and shipping information from eBay be added to my order in ChannelAdvisor?How do I accurately calculate tax for my buyers in eBay Checkout?
Should I disable the WebLink feature in my Authorize.Net account?
MarketplaceAdvisor Premium uses AIM (Advanced Implementation Method). So, yes you can disable the weblink without any problems with the ChannelAdvisor checkout.return to menu
Why are my Authorize.net transactions failing with improperly formatted results?
There several settings in the Authorize.net console which you can set and some of these can cause problems with processing transactions.return to menu
One such setting is called "Encapsulating character".
In the Authorize.net merchant interface you can set this from your Settings & Profiles > Direct Response > Encapsulating Character. You will want to make sure that this is set to blank. If you have any other character entered there then that could cause processing issues.
What are the different Authorize.net AVS response codes?
The different Authorize.net AVS response codes and what they mean are listed below.return to menu
A = Address (Street) match, ZIP does not
B = Address info not supplied
E = AVS Error
G = Non-US Card Issuing Bank
N = No match on Address or ZIP
P = AVS not applicable for this transaction
R = Retry - system error
S = Service not supported by Issuer
U = Address Info unavailable
W = 9 digit ZIP matches, Address does not
X = Address and 9 digit ZIP match
Y = Address and 5 digit ZIP match
Z = 5 digit ZIP matches, Address does not
When using checkout preview, where is the purchase price pulled from?
When using the checkout preview, the price used for the sku is pulled from the "Buy-It-Now" (BIN) field. However if no BIN price is specified, Marketplaces will automatically populate the price as 100.return to menu
Can I remove the Shipping Address fields from the checkout?
The Shipping Address fields cannot be removed from the customer checkout. If you want to remove those fields because you will ship to the billing address only then you can require that those addresses match from your checkout configuration settings on the Sales > Checkout > Configuration view.return to menu
My buyers are getting an error (SECTOKEN) when using PayPal Express Checkout. What should I do?
Check your PayPal account to make sure that you have enabled access to the Express API. return to menu
See the "Grant API permissions to ChannelAdvisor" section of the below SSC page for more information:
How do I set up promotional shipping for my eBay items?
To offer promotional shipping on your eBay items, you will need to first sign into your eBay account and create a promotion there. The Promotional Shipping Rule setting is located under My eBay > Account > Site Preferences > Shipping Preferences > Offer Combined Payments and Shipping > Promotional Shipping Rule.return to menu
Once configured at eBay, you will need to enable promotional shipping on your CA posting templates. There are two settings:
- Allow Promotional Shipping Discount for Domestic Buyers if enabled at eBay
- Allow Promotional Shipping Discount for International Buyers if enabled at eBay
Once chosen, your listings will be revised to include these promotions.
(Promotions are different from combined shipping discount profiles. Those instructions can be found here: http://ssc.ChannelAdvisor.com/howto/using-ebay-shipping-discount-profiles).
Is the shipping rate configured on my posting template what buyers will be charged?
If you are using eBay Checkout or Immediate Payment, yes, the shipping rate configured on the posting template is what your buyers will be charged.return to menu
If you are not using Immediate Payment and you have not transitioned to eBay Checkout, no, your buyers will not be charged the shipping rate configured on your posting template. For CA Checkout, the rate defined on your posting template will only be used for DISPLAY on your eBay listings. Your buyers will be charged the shipping rates that are configured at either the SKU, class, or Global level per the Sales > Shipping > Account Shipping Rates page.
Where can I add a payment address to my checkout for check or money order payments?
This information can be added to your Checkout Messages by going to Sales > Checkout > Messages. In particular, the Payment Information Message is an appropriate place to add a note.return to menu
You can also add mailing instructions for payment to some of your email templates by going to Sales > Email Templates. There is no way to change the template based on what method has been chosen, but you can use language such as "If you have chosen to pay by Money Order, please mail payment to the following address:"
I am not getting the phone number for PayPal Express Checkout purchases. How do I require a buyer to provide a phone number?
In order to require a phone number, just update the option in your settings at PayPal. Go to My Account > Profile > My Selling Tools and click "Update" next to "Website Payment Preferences".return to menu
Scroll down to the section titled "Contact Telephone Number", and select "On (Required Field)".
This will require buyers to enter a phone number and it will be imported into your order record as they complete the checkout process.
Can I split a completed Amazon order in CA into multiple orders?
In practice, there really should not be any scenarios where you will need to split an Amazon order once it is in your ChannelAdvisor account. However, there it still is possible to do.return to menu
Once an order is on our system and it is set in a checkout complete status you are unable to edit the invoice. You will have to select the order and click "Re-open Checkout" in the All Sales view to edit it. Please note if the order has already ran on a checkout report, reopening the checkout will remove the flag that the order ran on a checkout report. Therefore if the order meets the requirements to run on a checkout report again, it will run on a checkout report again. You will want to ensure that you do not double ship an order in this case.
Once the checkout is open again, you can view the details of the order and see the line items that can be selected with options to split to new invoice. This will put the item on a new invoice with a CA order id. However, the new order in our system will not be able to update Amazon with shipping confirms and refunds. You will have to perform this manually in your Amazon account.
I allow buyers to pay using specific options. How do I support that with eBay?
eBay has limited the payment options that are considered acceptable for buyers in the eBay Checkout. return to menu
Payment methods other than those specified are not permitted. If you would like to use one of those options allowed by eBay that is not currently supported by ChannelAdvisor, please let us know and we can look at adding support for that additional payment method.
PLEASE NOTE: Using payment methods that are not supported by ChannelAdvisor could result in incomplete payment information imported into your order. All payment methods available on the posting template are fully supported. Payment methods not listed on the posting template should not be manually added to open listings as the buyer information may not be processed accurately.
How can I display checkout instructions for money order and check type payments?
There is currently no setting specifically for display instructions in checkout for specific payment types. Instead, you can add this information to your checkout messages. You can view your checkout messages by going to Sales > Checkout > Messages. Here you will be able to add text and HTML at the top of the pages in checkout. It would be best to put this type of information or instructions in the Shipping Carrier Page, Order Confirmation Message, Completed Order Message, and the Order Status Message. return to menu
You can also add information like this to your email templates so the information is available to the buyer there as well.
Does ChannelAdvisor auto archive invoices?
Yes. Orders are currently archived after 120 days of inactivity. You can still always get all of your historical order information from the reporting system or checkout reports, but the Sales view will only show the orders that have had activity in the last 120 days. That's not 120 days after purchase -- that's 120 days since any activity happened on the order, including marking it as shipped, processing a refund, or adding comments.return to menu
Can you use a template tag for an upsell items price?
No, currently you can not use a template tag when you are configuring the price for an upsell item. You will have to manually put in a price at the time of assignment and then update the price as needed if you change the price of the item at a later time.return to menu
Will all eBay orders appear in CA or just paid eBay orders?
All eBay orders, both paid and unpaid, will show in the Sales > Orders/Transactions > All Sales page. Once a buyer wins an auction or commits to buy a fixed price item, an order will be created at eBay and imported into CA. Once the buyer goes through eBay's checkout and pays, payment and shipping information will be updated on the order.return to menu
Does eBay Checkout support promotion codes?
In a way, yes. return to menu
Shipping Discount Profiles can be configured in your eBay account to give buyers a reduction in the shipping charges when purchasing multiple items. These profiles can be configured to give a fixed amount or percentage discount on the combined shipping across all items for both flat and calculated shipping rates. Once configured in your eBay account, the profiles are easily configured on your posting template and used when your items are submitted to eBay. Buyers are advised of the potential of a discount on shipping for purchasing multiple items and the reduction is calculated automatically in the eBay Checkout.
For more info see the link below.
How do I remove the coupon code box in CA Checkout?
Currently in checkout, if you have at least one active, non-expired promotion regardless if it requires a code or is codeless, the "Enter Promotional Code" box will be displayed.return to menu
Remove any valid coupons from your settings and it will no longer be available.
How can a buyer change the payment option they originally selected in checkout?
If your buyer has not completed their checkout yet then they can return to their checkout and go through the process again to select a new payment option.return to menu
If they have completed checkout then you will have to re-open the buyers checkout for them. To re-open a checkout go to you Sales > Orders/Transactions > All Sales view, select the invoice for the checkout you want to re-open and then click the "Re-open Checkout" button in the toolbar at the top of the page. You can then redirect the customer back to their checkout to change their payment method.
If the order has already been included in a checkout report, then it could be included in a second checkout report based on your settings if you re-open the checkout. If you do this you will want to watch the order closely so that it is not fulfilled a second time.
What does the "You do not have permission to make this API call." error message mean?
Make sure that you have enabled API permissions to ChannelAdvisor to the PayPal Express Checkout integration.return to menu
See the "Grant API permissions to ChannelAdvisor" section of the below SSC page for more information:
What are some of the differences between the old checkout and the new one-page checkout?
1) The Lookreturn to menu
The look and feel of the new checkout is different and more streamlined.
In old checkout, shipping promotions were not displayed until the final page of checkout.
In new checkout, promotional shipping rate is displayed right away.
3) Rate Inheritance
In old checkout, N/A caused the system to skip over that level and look to the next level up for shipping rates.
In new checkout, N/A will block rates for that carrier. The system will not move up to the next level for rates.
4) Handling Inheritance
In old checkout, handling rates could come from different levels than shipping rates.
In new checkout, handling rates go hand-in-hand with shipping rates and must come from the same level.
5) UPS - 3rd Party Calculator
In old checkout, the calculator uses the daily pickup rate (invoice rate).
In new checkout, the calculator uses the drop off at shipper rate (retail rate).
The retail rate will be higher than the invoice rate.
6) Free Shipping if Buy it Now Box at Item level
In old checkout, if this box is checked and there are no item rates, free shipping is not returned even if the item is BIN.
In new checkout, if this box is checked and there are no item rates, free shipping is still returned.
In old checkout, TBD allowed the buyer to complete checkout and make payment with no shipping rate.
In new checkout, TBD prevents the checkout from being completed.
- The new checkout is much more sensitive to how addresses are entered. Zip codes will need to be accurate or else the buyer could get an error.
- Rates will not be returned when a PO Box address is used, and there are no non-USPS carriers enabled. However, addresses for rural route boxes and other boxes where non-USPS carriers can ship are also being suppressed in the new checkout. (Further improvement is planned to prevent this.)
- If the Free Shipping if BIN box is checked at inventory level, and the item is not BIN, no rate is returned. (Further improvement is planned to prevent this.)
How do I make the eBay shipping options match the shipping carrier/class options in my ChannelAdvisor account?
Use the new settings tool for eBay Shipping Carrier Mapping to configure the relationships. These will automatically apply to new orders imported after the settings are applied.return to menu
More information on the eBay Checkout can be found on the SSC at the links below:
How do I remove the language options from the top of checkout?
In order to remove the "Select a Language" option from your checkout, you must have only ONE language set in your Checkout settings. You can change this from your Sales > Checkout > Configuration view. In the "Account Checkout Settings" section under "Display languages supported in checkout", you should enable only ONE language. By doing this, the buyer will not see the "Select a Language" option during Checkout.return to menu
When will payment and shipping information from eBay be added to my order in ChannelAdvisor?
Once a buyer has completed eBay's checkout process, the information they have entered is stored at eBay and is ready for import into your ChannelAdvisor account. We check several times an hour for buyer checkout information and will import the new data as soon as it is detected. Generally you should see all information imported within a hour, often faster.return to menu
How do I accurately calculate tax for my buyers in eBay Checkout?
Tax is calculated based on the rates submitted to eBay with the listing or the rates configured in the eBay Tax Table for the account. See the SSC pages on eBay Tax Calculation for more details.return to menu