Support Hours
U.S. & North America
Mon-Fri: 8 AM - 8 PM ET

Mon-Fri: 8 AM - 1 AM GMT

Australia, Asia, Pacific
Mon-Fri: 8 AM - 5 PM DST

Twitter Feed

How can I setup automatic positive feedback to be left for my buyers?

Your automatic feedback settings can be found within the Marketplaces > eBay > Settings > Buyer Management page. Here you can enable positive feedback to be left to your buyers based on the following events:

Item Shipped
Payment Received
When buyer leaves feedback

Please note:

-Only when the "Enable automatic feedback on" option is enabled with "When buyer leaves feedback", ChannelAdvisor will automatically give positive feedback when positive feedback is given to you by the buyer.

-If "Enable Feedback Rotation" option is enabled or disabled, you should have at least "Message 1" field populated with a positive feedback response.

Your rating: None
Your rating: None

Enter Keywords:
Get Started with Support
  1. Subscribe to System Alerts
  2. Release Notes
  3. Join the Forum Community
  4. Keep up to date with industry news via Our Blogs
  5. Follow us:  Twitter, Facebook and Youtube