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Question Answer
What is the IP range I would need to whitelist for FTP? We have a range of servers we use to send FTP connection requests and any one of them could be used to send a feed. read more
Why are my eBay marketplace account settings expired and how can I fix it? In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". read more
Are Bundle items supported for FBA? Sellers cannot list list bundle items as FBA. read more
Why Withdraw Listing With No Sales function is not working? This setting is from the time it is enabled rather then the time of the last sale. So it would be # number of months of no sales after it... read more
How Can I Bulk Flag Ads? Unfortunately, we don't have flags on ads. We have flags on SKUs, and we happen to display the same flag on the ad in the ads view. There... read more
Why are Open Quantity link and value no longer working in the All Products (Legacy) page? In the past, All Products (Legacy) view displayed a link and value for Open Quantity, Pending Checkout, Pending Payment and Pending... read more
How do I Troubleshoot a "Deal Status" of error on an eBay Promotion? When an eBay promotion has a "Deal Status" of error, check recent message center alerts. You should see a message there with more... read more
How do I make sure a Rakuten.com order refund restocks the quantity on Rakuten.com? Rakuten will not restock regardless of the reason code given. However, if the user selects the checkbox ?Restock quantity within... read more
eBay Restocking Fee Information In order for the restocking fee to be applied, the client would need to opt into eBay's Return Center, which is done directly on eBay (My... read more
Will eBay Promoted Listings work with Auction Listings? No, for eBay Promoted Listings they must be Fixed Price. read more
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