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Question Answer
Why do the source categories not appear on the Digital Marketing > Marketing Management > Category Mappings Page First, ensure that you have configured reference field mappings on the Digital Marketing > Account Settings > Reference Field... read more
What is the minimum and maximum size for eBay images? The recommended size for an eBay image is 1600. The current minimum is 500 pixels on the longest side and the maximum is 2500 pixels.... read more
What is the IP range I would need to whitelist for FTP? We have a range of servers we use to send FTP connection requests and any one of them could be used to send a feed. read more
Are RAIS ads supported for Yahoo and Bing? Currently the RAIS(Rich Ads in Search) Ads are not supported in ChannelAdvisor. read more
Why are my eBay marketplace account settings expired and how can I fix it? In order to manage your eBay account on your behalf, eBay requires the use of something called a "token". read more
Are Bundle items supported for FBA? Sellers cannot list list bundle items as FBA. read more
How Can I Bulk Flag Ads? Unfortunately, we don't have flags on ads. We have flags on SKUs, and we happen to display the same flag on the ad in the ads view. There... read more
Why are Open Quantity link and value no longer working in the All Products (Legacy) page? In the past, All Products (Legacy) view displayed a link and value for Open Quantity, Pending Checkout, Pending Payment and Pending... read more
How do I Troubleshoot a "Deal Status" of error on an eBay Promotion? When an eBay promotion has a "Deal Status" of error, check recent message center alerts. You should see a message there with more... read more
eBay Restocking Fee Information In order for the restocking fee to be applied, the client would need to opt into eBay's Return Center, which is done directly on eBay (My... read more
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