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What You'll Need
Every once in a while, you may find yourself in a situation where the employee that typically manages your Amazon account is on vacation or out of the office, but you need to list a new product as quickly as possible. Here’s a guide that will walk you through to add products to Amazon via ChannelAdvisor.
Note: In this example, we assume you have an existing and correctly configured Amazon template with inventory in ChannelAdvisor. If you're starting from scratch, see the Amazon Getting Started Guide instead.
1. Determine the Label You'll Need to Use
If you already know which label is used to assign products to Amazon you can skip this step, but if not:
- Go to Marketplaces > Amazon > Settings > Amazon Settings.
- Each row represents an Amazon feed -- most of the time, you'll only have one.
- Locate the Label "# Assigned To" column. This is the value you'll need to use to label the product(s) you want to list, so remember it or write it down - we'll use it in the next step.
2. Assign the Label.
- Go to Inventory > Products > All Products - Beta.
- Search for your SKU.
- There are lots of ways to search, but if you know the SKU number of the product you're looking for, you can enter it into the search box in the SKU column.
- Select the product(s).
Tip: Once you've narrowed down your search results, you can select the entire list by clicking on the uppermost box in the first column. You'll be able to then assign the label to a bunch of products at once.
- In the Edit Labels screen, select the label that matches what you saw in Step #1, then Save.
3. Be patient.
Now that the label has been applied, the next time an automated sync runs (typically within 30 minutes), the product data will be sent to Amazon.
- Your item should now be live on Amazon.
5. What if it's not?
- If your product details or Amazon Setup is incorrect, you may encounter errors. Go to Marketplaces > Amazon > Product > Product Status to see if there are any problems that are keeping your item from listing. Check out our FAQs or contact Support if you have trouble resolving them.
- Make sure your product information is complete and correct - Amazon has strict requirements on what values are accepted for certain fields. Use the Preview function in the Amazon template, or the Inventory File Template in Seller Central.
- Check Amazon Seller Central for the SKU. Is it there? Is there important information like price or quantity missing? This will help determine the root cause of your listing trouble.
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