SSC Suggestion: Live Chat
Wed, 01/18/2017 - 10:22
I have lost count the amount of times I have logged into the SSC, gone to do a live chat and gone through setting up a chat, only for when I hit 'Chat Now' after the suggested answers, for it to say 'Chat is not available, please open up a ticket'.
At which point I have to re-enter all the same information to open up a ticket.
If chat isn't available. can you just hide the option in the first place?